Multi Services Assistant

wlt; East Midlands; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days holiday pay (depending on hrs)

Referral Scheme

Internal job opportunities

Learning Lounge and training

Job summary

Williams Lea seeks a Multi Services Assistant to join our relief team in Nottingham. This role covers front-of-house reception, mailroom duties, reprographics, and general administration on a zero-hours contract, with dayshift opportunities onsite.

The position requires outstanding customer service, professional presentation, and strong MS Office skills. You will support client sites and ensure smooth, responsive services across multiple assignments.

Qualifications

• Outstanding customer service skills with the ability to interact with people across backgrounds.
• Well presented with a professional manner.
• Computer literate with good knowledge of all MS packages.
• Quick learner and effective communicator at all levels, both written and oral.
• Hands-on team worker with attention to detail.
• Ability to multitask and handle urgent tasks in a timely manner.

Responsibilities

• Front of House and Reception: answer client queries, adhere to policies, interact with clients and visitors, maintain a welcoming front desk presence.
• Mail Services: handle mail, sort and process according to guidelines.
• Reprographics: assist with photocopying, printing and reprographic tasks.
• Filing, Archive and Document Management: organise and maintain files, follow procedures, retrieve/archive documents.
• General Administrative Duties: assist with tasks, collaborate with colleagues to meet service levels, stay adaptable.
• Hospitality: assist with guest reception and refreshments for a positive client experience.
• Client Relationship Management: understand client needs and translate to responsive services, foster client relationships.

Skills

Customer service

Communication

MS packages

Multitasking

Team player

Attention to detail

Tools

MS Office

Job description

Multi Services Assistant - Relief Team Worker (Zero Hours Contract)

Hourly Pay: £12.73 per hour plus holiday pay

Location: Nottingham

Contract: Zero hours contract

Shifts: Days

Work model: Onsite

Williams Lea seeks a Multi Services Assistant to join us within our relief team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role:

Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Relief Team Assistant, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice. Your role will be varied depending on the needs of the individual client sites; however, at the Nottingham office you will mostly cover Reception duties and working in the mailroom, so these skills are essential. Other core tasks can include welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.

Key responsibilities:

Front of House and Reception:

• Efficiently and promptly answer client queries.
• Adhere to all Williams Lea policies and procedures.
• Interact courteously with clients and visitors, following company protocols.
• Maintain a professional and welcoming front desk presence.

Mail Services:

• Handle incoming and outgoing mail efficiently.
• Sort, distribute, and process mail according to company guidelines.

Reprographics:

• Assist with photocopying, printing, and other reprographic tasks.
• Ensure accurate reproduction of documents.

Filing, Archive, and Document Management:

• Organise and maintain physical and digital files.
• Follow established procedures for document management.
• Retrieve and archive documents as needed.

General Administrative Duties:

• Assist with administrative tasks as required.
• Collaborate with colleagues to meet service levels.
• Maintain a responsive and adaptable approach.

Hospitality:

• Assist with hospitality services, such as guest reception and refreshments.
• Ensure a positive experience for clients and visitors.

Client Relationship Management:

• Recognise and understand client needs and translate client requirements into responsive services.
• Foster positive relationships between Williams Le a and clients.

Personal attributes:

Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels. Well presented with a professional manner. Computer literate with good knowledge of all MS packages. Quick learner. Effective communicator at all levels, both written and oral. Hands on team worker. Attention to detail, ability to retain high levels of concentration. You'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

Rewards and Benefits :

• 25 days holiday pay, plus bank holidays (dependant on hours worked)
• Referral Scheme
• Access to all Williams Le a internal job opportunities
• Access to Learning Lounge and our internal training suite

You will also have an opportunity to work for a global employer who is dedicated to offering, all its employees an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity :

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Additional information:

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).

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