Receptionist

Williams Lea; West of England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays (pro-rata)

Salary sacrifice schemes

Retail vouchers

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea seeks a Receptionist to join our team in Bristol. The role involves welcoming visitors, handling switchboard calls, coordinating hospitality for meetings, and delivering a first-class customer service experience on-site.

This permanent, full-time position is based in Bristol with 37.5 hours per week, Monday to Friday on rotational shifts, and includes a 1-hour unpaid lunch break. Benefits accompany the salary.

Qualifications

• Minimum two-year receptionist, switchboard or administrative assistant experience.
• Exceptional customer service skills to greet and assist visitors.
• Ability to multitask in a fast-paced environment.
• Intermediate computer skills including Microsoft Word and Excel.

Responsibilities

• Provide a high quality of service to staff and guests, exceeding expectations.
• Welcome visitors, sign in guests and issue access cards with authorization.
• Arrange client meetings and events, and coordinate hospitality in the client suite.
• Manage onsite car parking for clients and visitors.
• Arrange taxis for staff and visitors as required.
• Liaise with IT to provide equipment support for meetings.
• Set up hospitality and catering for meetings/events and ensure smooth operations.
• Handle administration tasks and respond to telephone and email enquiries promptly.

Skills

Customer service

Multitasking

Communication

Microsoft Word

Microsoft Excel

Job description

Receptionist Salary: £26,648.23 per annum plus company benefits Location: Bristol, BS2 0PS Contract: Permanent, Full Time Shifts: 37.5 hours per week, Monday to Friday on rotational shifts rotational shifts between 08:00 - 17:30, with 1 hour unpaid lunch break. Work Model: Fully Onsite

Williams Lea seeks a Receptionist to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role The Receptionist is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador. This role involves welcoming clients and visitors to the office, being approachable, and create a positive first impression. Duties will also include handling switchboard calls, organising and offering administrative support to the firm. The role will also involve providing and the setting up of hospitality in the client suite for client meetings and events. Every task which is undertaken must be delivered with an exceptional customer service approach. It's key you will have the ability to easily build rapport with people, deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This is a hands‑on role and will involve working alongside team members to deliver the overall service.

Key responsibilities

• Provide a high quality of service to staff and guests as a Williams Lea service provider, exceeding their expectations and delivering an appropriate outcome to all queries.
• Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation.
• Delivering a high quality standard of corporate service including arranging client meetings and events.
• Managing onsite car parking for clients and visitors.
• Dealing with booking taxi's for business use for staff and visitors.
• Liaising with IT to provide equipment support for meeting room setups.
• Providing & setting up of hospitality in the client suite & ensure a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required.
• Duties will include the ordering of catering for required times, setting up food/drinks/ crockery/ glassware for client meetings/events, clearing and cleaning of equipment after use.
• Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events.
• Dealing with administration tasks.
• Dealing with telephone and email enquiries in a timely manner.

Personal Attributes

• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively great and communicate with callers and visitors.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
• Ability to work in a fast-paced team environment.
• Ability to effectively and professional communication with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes
• Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.