Receptionist

wlt; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Dental Insurance

Life Assurance

Health Assessments

Cycle-to-work

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Receptionist for our London office. The role is full-time, permanent, onsite, with 40 hours per week, and entails handling calls, greeting visitors, and providing administrative support with excellent customer service. The ideal candidate has at least two years of receptionist experience and strong communication skills.

In return, Williams Lea offers a comprehensive benefits package as part of a global employer focused on career development and client service excellence.

Qualifications

• Minimum two-year receptionist or administrative experience.
• Experience with switchboard or multi-line phone systems.
• Strong customer service and communication skills.

Responsibilities

• Answer calls on a multi-line phone system in a friendly, professional manner.
• Greet clients and visitors and notify staff of arrivals.
• Provide high level services to staff, clients and guests.
• Communicate with managers and clients on deadlines.
• Handle sensitive and confidential documents and information.
• Take on additional projects as assigned.

Skills

Customer service

Switchboard

Administrative support

Microsoft Word

Excel

Attention to detail

Tools

Microsoft Word

Excel

Job description

Receptionist

Salary £32,000 per annum plus company benefits

Location: London, WC2R 0EX

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday to Friday 8.30am to 5.30pm with 1 hour unpaid lunch break

Work Model: Fully onsite

Williams Lea seeks a Receptionist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Receptionist is the first point of contact for those calling or visiting our client's office. As brand ambassador, this role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will include handling switchboard calls, providing services to guests and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

Key responsibilities

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned.
• Handle sensitive and/or confidential document and information.

Personal attributes

Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.

• Exceptional customer service skills to effectively great and communicate with callers and visitors.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
• Ability to work in a fast-paced team environment.
• Ability to effectively and professionally communicate with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritise work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task

Rewards and Benefits:

• - 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• - Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• - Life Assurance
• - Private Medical Insurance
• - Dental Insurance
• - Health Assessments
• - Cycle-to-work scheme
• - Discounted gym memberships
• - Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a \"protected characteristic\" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail].

View our Privacy Notice http://www.williamslea.com/privacy-statement