Receptionist

Williams Lea; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays (pro-rata)

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Career development prospects

Job summary

Williams Lea is seeking a Receptionist in London for a full-time, permanent role based on-site. You will be the first point of contact for callers and visitors, handling switchboard, greeting clients, and providing administrative support with a focus on exceptional customer service.

Two years’ experience as receptionist or similar is preferred in a banking, legal, or large corporate environment. Strong communication, attention to detail, and ability to multitask are essential for success in a

Qualifications

• Minimum of two-year receptionist, switchboard or administrative assistant experience required in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively greet and communicate with callers and visitors.
• Ability to learn in-depth knowledge of the company to handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to effectively and professionally communicate with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel.
• Ability to prioritise work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional and timely manner.
• Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned.
• Handle sensitive and/or confidential documents and information.

Skills

Receptionist experience

Customer service

Verbal and written communication

Multi-tasking

Team collaboration

Microsoft Word

Microsoft Excel

Attention to detail

Prioritisation

Job description

Receptionist Salary £32,000 per annum plus company benefits Location: London, WC2R 0EX Contract: Full Time, Permanent Shifts: 40 hours per week, Monday to Friday 8.30am to 5.30pm with 1 hour unpaid lunch break Work Model: Fully onsite

Purpose of role

The Receptionist is the first point of contact for those calling or visiting our client’s office. As brand ambassador, this role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will include handling switchboard calls, providing services to guests and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

Key responsibilities

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner.
• Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned.
• Handle sensitive and/or confidential document and information.

Personal attributes

• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively great and communicate with callers and visitors.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
• Ability to work in a fast-paced team environment.
• Ability to effectively and professionally communicate with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritise work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.

Rewards and Benefits

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme
• You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail]. View our Privacy Notice http://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.