Multi-professional Education Administrator

Royal Papworth Hospital NHS Foundation Trust; Cambridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

Royal Papworth Hospital NHS Foundation Trust in Cambridge is seeking an administrative professional to support the Clinical Education Team. You will handle room bookings, diary management, courses registrations, and timetables, acting as a first point of contact by phone or email.

The role is office-based, using learning management systems to keep records up to date and to coordinate learning events; you will work with multiple teams to ensure efficient, high-quality education delivery.

Qualifications

• Experience in administrative support within a healthcare or educational environment.
• Proven ability to manage calendars, room bookings and course registrations.
• Strong communication and organisational skills.

Responsibilities

• Room bookings and management
• Managing bookings onto course and register generation
• Arranging diaries
• Using conference or video calling software
• Timetable formation
• Information dissemination to faculty and learner groups
• Fielding queries related to education and signposting
• Use of the Trust learning management system to maintain up to date training records
• Aid in room preparation and resource requirements (printing, laminating, binding, photocopying)
• Note taking and agenda setting for meetings

Skills

Administration

Diary management

Booking management

Timetable planning

Customer service

MS Office

LMS

Communication

Tools

Video conferencing

Conference software

Job description

The link between education and delivering the highest standards of care and best patient outcomes is indisputable. As the post holder, you will be a crucial member of the education and development team, working within the admin and clerical function, supporting the Clinical Education Team to deliver high-quality education across a range of learner groups. The post holder will contribute towards the quality, efficient administration services provided across the Trust in relation to education, working closely with various teams and services to ensure planning is appropriately structured and communicated. This role, among others, acts as the first line of contact for the Clinical Education Team via telephone or email and is detrimental to the day-to-day operations of the service. Informal discussions and meetings available and recommended. Please get in contact to arrange.

The role sits within Clinical Education and works closely with Admin and Clerical functions across various education services in the Trust, including Medical and Workforce Education. The role supports administration elements of inward and outward-facing education delivery to a range of learner groups. Duties include;

Duties

• Room bookings and management
• Managing bookings onto course and register generation
• Arranging diaries
• Using conference or video calling software
• Timetable formation
• Information dissemination to faculty and learner groups
• Fielding queries related to education and signposting
• Use of the Trust learning management system to maintain up to date training records
• Aid in room preparation and resource requirements (printing, laminating, binding, photocopying)
• Note taking and agenda setting for meetings.

The role is detrimental to the responsiveness of the service and will be one of the first points of contact for the service, ensuring that correspondence is appropriately escalated to relevant parties in a timely fashion to maintain an efficient service. The postholder is expected to work to standard operating practices for routine workloads/workstreams to ensure consistency of outcomes. There is scope for supporting audits and adhoc projects, contributing to development of the services provided alongside the wider team. The post is predominantly office based mainly using visual display units but does support with learner evaluations and co-ordination of some learning events.

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour