Multi-professional Education Administrator

Cambridge University Hospitals NHS Foundation Trust; Westry; On-site; GBP 23,000 - 30,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an admin-focused role within the Clinical Education Team to support the delivery of high-quality education across learner groups. You will handle room bookings, course registrations, diaries, and act as the first line of contact by phone or email, ensuring timely communications and accurate records.

The role sits in the Clinical Education and Admin/Clerical functions, supporting Education delivery, audits, and co-ordination of

Qualifications

• Level 4+ or equivalent in healthcare, people development, or education.
• RSA level 3 or equivalent keyboard skills.
• ECDL/office-focused qualification or experience in admin tasks.
• Healthcare-setting office experience is preferred.
• Experience leading work projects and data collection for quality monitoring.

Responsibilities

• Room bookings and management.
• Timetable formation and diary management.
• Using LMS to maintain training records.
• Note taking and agenda setting for meetings.
• First point of contact via telephone or email; escalate as needed.

Skills

Office admin

Communication

Data analysis

NHS experience

IT literacy

Scheduling

Meeting minutes

Education

Level 4+ qualification

Foundation degree

Tools

Microsoft Office

Allocate Healthroster

BI tools

Job description

The link between education and delivering the highest standards of care and best patient outcomes is indisputable. As the post holder, you will be a crucial member of the education and development team, working within the admin and clerical function, supporting the Clinical Education Team to deliver high-quality education across a range of learner groups. The post holder will contribute towards the quality, efficient administration services provided across the Trust in relation to education, working closely with various teams and services to ensure planning is appropriately structured and communicated. This role, among others, acts as the first line of contact for the Clinical Education Team via telephone or email and is detrimental to the day-to-day operations of the service. Informal discussions and meetings available and recommended. Please get in contact to arrange., The role sits within Clinical Education and works closely with Admin and Clerical functions across various education services in the Trust, including Medical and Workforce Education. The role supports administration elements of inward and outward-facing education delivery to a range of learner groups. Duties include; Room bookings and management Managing bookings onto course and register generation Arranging diaries Using conference or video calling software Timetable formation Information dissemination to faculty and learner groups Fielding queries related to education and signposting Use of the Trust learning management system to maintain up to date training records Aid in room preparation and resource requirements (printing, laminating, binding, photocopying) Note taking and agenda setting for meetings. The role is detrimental to the responsiveness of the service and will be one of the first points of contact for the service, ensuring that correspondence is appropriately escalated to relevant parties in a timely fashion to maintain an efficient service. The postholder is expected to work to standard operating practices for routine workloads/workstreams to ensure consistency of outcomes. There is scope for supporting audits and adhoc projects, contributing to development of the services provided alongside the wider team. The post is predominantly office based mainly using visual display units but does support with learner evaluations and co-ordination of some learning events., On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

• Level 4 or above qualification (Undergraduate degree, Foundation degree, Cert/Dip HE, HNC/D, NVQ Level 4 or equivalent), Level 3 qualification or equivalent experience in one or more of the following areas: Healthcare, People Development, Education / Training
• Keyboard skills to RSA level 3 or equivalent
• European Computer Driving Licence (ECDL)/equivalent qualification or experience, Office experience with knowledge of a full range of administrative tasks
• Office experience within a healthcare setting
• Understanding of and previous experience of leading specific work projects
• Experience of developing data spread sheets for quality monitoring processes
• Communication and negotiation at managerial levels within an organisation
• Able to analyse complex information relating to data and present results to manager/team
• Experience in the preparation of high quality documentation such as reports, meeting minutes and formal papers
• General working skills and knowledge in the use of various IT systems and applications such as Microsoft Office suite (Word, Excel, Outlook, Powerpoint), with the ability to learn, understand and utilise appropriate software packages within the organisation
• The ability to communicate effectively with a range of individuals including learners, colleagues, and external stakeholders
• The ability to make judgements on content and timing of meetings/training activity, formulating and adjusting plans to accommodate service user need.
• Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
• Ability to prioritise conflicting demands, ensuring that deadlines are met
• The ability to suggest & demonstrate changes to own area of practice
• Confident using initiative to solve problems and deliver work output independently, Previous experience of working in the NHS
• Experience of Healthcare Education administration Medical/education terminology
• Experience of undertaking/supporting TNA and data collection
• Experience of educational contract management with HEIs, Workforce Partnership
• General working skills and knowledge in the use of various IT systems and applications such as: Allocate Healthroster, Business Intelligence tools, As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
  Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour