Client Contract Support Lead

Whistl; Northampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Health cash plan

Life assurance scheme

Critical Illness cover

Employee Assistance Programme

Job summary

Whistl in Northampton is seeking a Contract Support Manager to be the frontline contact for client queries, manage service requests and support the contract management team. You will ensure client satisfaction, track performance against SLAs, and provide timely reporting.

The role focuses on strong internal and external relationships to drive operational excellence and long-term client success. This full-time position requires excellent communication, analytical skills, and a proactive,

Qualifications

• Proven experience in a client-facing role.
• Background in e-commerce, fulfilment, logistics or warehousing is beneficial.
• Strong MS Office skills (Excel, Word, PowerPoint).

Responsibilities

• Act as first-line support for client issues and service queries.
• Collaborate with Operations and Carrier teams to ensure SLA commitments.
• Assist trade customers with bookings, paperwork and general support.
• Collate data for accurate reporting and invoicing; support client review meetings.
• Assist with feasibility studies and pre-sales consultancy.
• Help coordinate change control procedures with relevant departments.

Skills

Client-facing

Analytical skills

MS Office proficiency

Excellent communication

Tools

Excel

Word

PowerPoint

Job description

Whistl in Northampton is seeking a Contract Support Manager to be the frontline contact for client queries, manage service requests and support the contract management team. You will ensure client satisfaction, track performance against SLAs, and provide timely reporting.

The role focuses on strong internal and external relationships to drive operational excellence and long-term client success. This full-time position requires excellent communication, analytical skills, and a proactive,