Multi-Channel Customer Service Advisor

HFIS group; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

23 days holiday

Life assurance

Private health care

Employee assistance programme

Season ticket loan

Rental deposit loan

Annual leave purchase scheme

Discounted personal insurance

Study support

Training opportunities

Relaxed environment

Job summary

HFIS Group in the United Kingdom is seeking a dedicated customer service professional for a full-time, 6-month fixed-term contract in our office. The role involves handling inbound and outbound calls, live chat, post and email to deliver excellent service.

You’ll respond to landlord, tenant and other inquiries, process membership and deposit-related applications via the in-house system, and assist with renewals and data entry. Strong attention to detail and teamwork are essential.

Qualifications

• Experience in a multi-channel contact centre environment.
• Excellent customer service and communication skills, with clear telephone manner.
• Attention to detail, ability to work to deadlines and in a team.
• Familiarity with handling inquiries via phone, live chat, post and email.

Responsibilities

• Respond to agent, landlord, tenant and other inquiries across phone, live chat, post and email.
• Process membership, deposit protection and related applications using the in-house system.
• Support in renewals, compliance and data entry during busy periods and cross-sell HFIS Group products.

Skills

Multi-channel contact centre

Customer service excellence

Attention to detail

Team player

Clear communication

Good numeracy

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

HFIS Group in the United Kingdom is seeking a dedicated customer service professional for a full-time, 6-month fixed-term contract in our office. The role involves handling inbound and outbound calls, live chat, post and email to deliver excellent service.

You’ll respond to landlord, tenant and other inquiries, process membership and deposit-related applications via the in-house system, and assist with renewals and data entry. Strong attention to detail and teamwork are essential.