Multi-Channel Customer Service Advisor (6-Month FTC)

Brown & Brown Insurance; Borehamwood; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

23 days holiday + UK bank holidays

Life assurance

Private health care for you and depend

Employee assistance programme

Season ticket loan

Rental deposit loan

Annual leave purchase scheme

Discounted personal insurance

Job summary

mydeposits, part of HFIS Limited, is seeking a customer service professional for a multi-channel contact centre in Borehamwood. You will handle inbound/outbound calls, emails, and live chat, delivering excellent service with accuracy and care.

The role is full time on a 6-month fixed-term contract, 37.5 hours per week, with shifts 8:00–19:00 (Mon–Fri) and 9:00–13:00 (Sat). Reports to the Contact Centre Lead and aims to meet KPIs while helping customers.

Qualifications

• Extensive knowledge of working in a multi-channel contact centre.
• Experience in the property sector is useful but not essential.
• Excellent customer service skills with a professional telephone manner.
• Excellent attention to detail and ability to meet deadlines.
• Good written and verbal communication; team-oriented.
• Ability to adapt to different tasks and learn new skills.

Responsibilities

• Respond to agent, landlord, tenant, and interested party enquiries via inbound and outbound calls, post, live chat and email.
• Process membership, deposit protection and un-protection applications using the in-house system.
• Support with renewals, compliance, and credit control as needed.
• Investigate misapplied payments and invoicing issues.
• Assist with data entry and cross-sell HFIS Group products.

Skills

Multichannel experience

Customer service

Attention to detail

Team player

Clear communication

MS Word

MS Excel

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

mydeposits, part of HFIS Limited, is seeking a customer service professional for a multi-channel contact centre in Borehamwood. You will handle inbound/outbound calls, emails, and live chat, delivering excellent service with accuracy and care.

The role is full time on a 6-month fixed-term contract, 37.5 hours per week, with shifts 8:00–19:00 (Mon–Fri) and 9:00–13:00 (Sat). Reports to the Contact Centre Lead and aims to meet KPIs while helping customers.