Multi-Channel Customer Service Advisor

Berkeley Insurance Group; Borehamwood; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

23 days holiday + UK bank holidays

Life assurance

Private health care for you and depend

Employee assistance programme

Season ticket loan

Rental deposit loan

Annual leave purchase scheme

In-house and external training

Job summary

HFIS Limited, the group behind mydeposits, is looking for an experienced contact centre professional for a full-time, office-based role in Borehamwood. It’s a six-month fixed-term contract with 37.5 hours per week, offering varied shifts from 8:00am to 7:00pm on weekdays and Saturdays mornings.

The role focuses on handling inbound/outbound calls, live chat, post and email while meeting KPIs and maintaining high service standards. Training and progression opportunities are provided.

Qualifications

• Experience in a multi-channel contact centre environment.
• Strong customer service skills with clear communication.
• Excellent attention to detail and data entry accuracy.
• Ability to work in a team and build effective working relationships.

Responsibilities

• Respond to enquiries from agents, landlords, tenants and interested parties via phone, live chat, email and post.
• Process membership, deposit protection and un-protection applications.
• Handle agent renewals, compliance checks and data entry during peak periods.
• Cross-sell HFIS Group products where appropriate and support with external calls.

Skills

Multichannel support

Customer service

Attention to detail

Teamwork

Clear communication

Tools

Microsoft Word

Microsoft Excel

Job description

HFIS Limited, the group behind mydeposits, is looking for an experienced contact centre professional for a full-time, office-based role in Borehamwood. It’s a six-month fixed-term contract with 37.5 hours per week, offering varied shifts from 8:00am to 7:00pm on weekdays and Saturdays mornings.

The role focuses on handling inbound/outbound calls, live chat, post and email while meeting KPIs and maintaining high service standards. Training and progression opportunities are provided.