MSP Technical Service Lead

Connectus Business Solutions Limited; Northam; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 Days Annual Leave (Plus Bank HOL)

Company Pension

Free on-site parking

Flexible Working

Training & development

Career progression

Job summary

Connectus Business Solutions Ltd is seeking a Technical Service Support Manager based at our Doncaster office. The role focuses on major managed service customers, ensuring SLA compliance and technical delivery within time and budget.

Occasional travel to other company and client locations may be required. The ideal candidate will have 3–4 years’ MSP experience, with proven people, process, project and customer management skills, and a solid ITIL background.

Qualifications

• 3–4 years’ experience within an MSP environment or engineering role.
• Proven ability to manage people, processes, projects and customer relationships.
• Familiarity with ITIL best practice and service-management processes.

Responsibilities

• Take control of the Doncaster site and ensure good working practices.
• Act as first point of contact for incident escalations from client or in‑house team.
• Own the distribution and communication messaging for major incidents for allocated customers.
• Provide incident trend analysis and raise problem tickets as needed.
• Provide pre‑sales technical assistance to the Sales team.
• Meet SLA attainment responsibilities for assigned clients.
• Manage, configure and optimize the Service Management toolset and performance reports.

Skills

MSP experience

Customer management

Incident management

ITIL

PRINCE2

Job description

Connectus Business Solutions Ltd is seeking a Technical Service Support Manager based at our Doncaster office. The role focuses on major managed service customers, ensuring SLA compliance and technical delivery within time and budget.

Occasional travel to other company and client locations may be required. The ideal candidate will have 3–4 years’ MSP experience, with proven people, process, project and customer management skills, and a solid ITIL background.