MSP IT Support Tech (L1/L2) – Azure/365, On‑Site

Client First Solutions; Manchester; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Free parking

On-site parking

Job summary

Client First Solutions in Manchester is seeking a hands-on IT Support Technician to deliver Level 1 and Level 2 support for MSP customers. You will handle phone, email, and remote assistance, troubleshoot Microsoft 365, Windows, email, user accounts and connectivity issues, and manage multiple tickets.

The role covers Azure Virtual Desktop (AVD) environments, Active Directory, Intune and SharePoint administration, with on‑site working hours: Monday-Friday 08:30-17:00 or 09:00-17:30.

Qualifications

• Prior experience in MSP or busy service desk environment.
• Strong Level 1 and Level 2 support skills.
• Good knowledge of Microsoft 365 and Windows environments.
• Experience supporting Azure Virtual Desktop (AVD).
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple tasks and priorities.
• Confident speaking to customers over the phone.
• Good written communication skills.
• Organised and reliable, able to take ownership of issues.
• Willingness to participate in on-call support.

Responsibilities

• Provide Level 1 and Level 2 technical support to MSP customers.
• Support users via phone, email, WhatsApp and remote tools.
• Troubleshoot Microsoft 365, Windows, email, accounts and connectivity issues.
• Support and troubleshoot Azure Virtual Desktop (AVD) environments.
• Manage multiple tickets and customer requests concurrently.
• Keep customers updated with clear ticket notes.
• Assist with user onboarding and offboarding.
• Manage permissions and Microsoft 365 administration.
• Diagnose issues before escalation to senior engineers.
• Support wider IT projects and recurring issues.
• Provide on-call or out-of-hours support when required.

Skills

L1/L2 support

Microsoft 365

Windows environments

AVD (Azure Virtual Desktop)

Troubleshooting

On-call support

Tools

Azure

Microsoft 365

Windows

Office 365

Active Directory

Microsoft Intune

SharePoint

Job description

Client First Solutions in Manchester is seeking a hands-on IT Support Technician to deliver Level 1 and Level 2 support for MSP customers. You will handle phone, email, and remote assistance, troubleshoot Microsoft 365, Windows, email, user accounts and connectivity issues, and manage multiple tickets.

The role covers Azure Virtual Desktop (AVD) environments, Active Directory, Intune and SharePoint administration, with on‑site working hours: Monday-Friday 08:30-17:00 or 09:00-17:30.