MSP IT Account Manager

Flexicruit Ltd; Edenbridge; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid working after probation

25 days annual leave

Bank Holidays

Job summary

Flexicruit Ltd invites applications for an MSP IT Account Manager role based in Edenbridge. The position offers a basic salary of £35,000–£40,000 per year and hybrid working after probation, with Monday to Friday 9am–5:30pm.

25 days of annual leave plus Bank Holidays are included. The role focuses on managing client relationships, identifying new business opportunities and delivering tailored technology solutions to support client growth, while collaborating with technical teams to ensure value

Qualifications

• 2+ years of experience in IT Sales, MSP sales or Technology Account Management.
• Proven ability to close deals and grow existing accounts.
• Sound knowledge of Microsoft operating systems and applications.
• Working knowledge of Sales and Marketing principles and techniques.
• Excellent presentation and negotiation skills.

Responsibilities

• Serving as the primary point of contact for assigned client accounts, ensuring technology solutions and managed services align with their business objectives.
• Building strong, long-term relationships as a trusted advisor to a range of stakeholders
• Identifying, upselling and cross-selling opportunities within existing accounts
• Gathering information and specifications and producing quotations for new and existing accounts and following up to progress the sale
• Coordinating with technical teams to ensure services are delivered as promised
• Conducting regular account reviews and identifying opportunities for service improvement
• Proactively addressing client concerns and escalating issues when necessary
• Renewing contracts and managing service agreement changes
• Working closely with the Help Desk, Engineers to deliver customer satisfaction

Skills

IT Sales

MSP Sales

Tech Account Mgmt

Job description

MSP IT Account Manager

Edenbridge

Basic Salary- £35,000-£40,000 per year

Monday- Friday - 9am- 5:30pm- Flexible hours- Hybrid working offered after probation

25 Days Annual Leave plus Bank Holidays

We are seeking a driven and customer-focused IT Account Manager to join our growing team. This role is central to maintaining and developing strong client relationships, identifying new business opportunities, and ensuring our clients receive tailored technology solutions that support their growth. You will act as a trusted advisor, working closely with technical teams to deliver value-led outcomes while contributing to NetVector's reputation for outstanding customer satisfaction and long-term client partnerships.

Our Client prides themselves on delivering flexible, bespoke IT solutions that enable businesses to thrive. With over 25 years of experience supporting small to medium-sized organisations across the UK, they specialise in IT support, cloud services, cybersecurity, and consultancy—building long-term partnerships based on trust, transparency, and exceptional service.

Account Management

• Serving as the primary point of contact for assigned client accounts, ensuring technology solutions and managed services align with their business objectives.
• Building strong, long-term relationships as a trusted advisor to a range of stakeholders
• Identifying, upselling and cross-selling opportunities within existing accounts
• Gathering information and specifications and producing quotations for new and existing accounts and following up to progress the sale
• Coordinating with technical teams to ensure services are delivered as promised
• Conducting regular account reviews and identifying opportunities for service improvement
• Proactively addressing client concerns and escalating issues when necessary
• Renewing contracts and managing service agreement changes
• Working closely with the Help Desk, Engineers to deliver customer satisfaction

What we are looking for

• 2 plus years of experience within IT Sales, MSP sales or Technology Account Management
• Proven ability to close deals and grow existing accounts
• Sound knowledge of Microsoft operating systems and applications
• Working knowledge of Sales and Marketing principles and techniques
• Excellent presentation, and negotiation skills
• Ability to communicate clearly and concisely both in written and verbal exchanges with prospects and customers
• Confident to business network on a formal and informal basis
• Full UK Driving Licence