Account Manager

Carden IT Services; Brighton; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Portfolio of warm accounts

Commission on retention and growth

Friendly team environment

Smart casual dress code

Free on-site parking

Company events and social outings

Job summary

Carden IT Services in Brighton is seeking an experienced Accounts Manager to own a portfolio of existing clients within the MSP space. The role is relationship-first, focusing on keeping clients engaged, valued, and aligned with business goals.

You will manage client conversations, identify opportunities, and collaborate with technical teams to ensure service delivery meets expectations. A strong communicator with IT infrastructure knowledge will excel in this position.

Qualifications

• Experience in MSP or technical IT services essential.
• Ability to discuss IT infrastructure, networks, and cybersecurity with clients.
• Strong communication and relationship-building skills.

Responsibilities

• Own an allocated portfolio of existing client accounts and build lasting relationships.
• Proactively engage with clients to understand evolving needs and business goals.
• Identify upsell and cross-sell opportunities within your portfolio.
• Attend face-to-face meetings and lead virtual meetings professionally.
• Manage a structured pipeline of account activity and record progress.
• Prepare and distribute meeting agendas and follow up on actions promptly.
• Advocate for clients with technical and support teams to ensure service delivery.
• Monitor client satisfaction and address concerns early.
• Work toward commission targets tied to retention and portfolio growth.
• Keep up to date with IT, networking, and cybersecurity developments for informed conversations.

Skills

MSP experience

Account management

Technical IT services

Client relationships

Job description

Please note: this role requires experience within the MSP (Managed Service Provider) sector, or demonstrable account management experience within a technical IT services environment. Please do not apply if this does not reflect your background.

We have an exciting opportunity for an experienced Accounts Manager to join our team and take ownership of a portfolio of existing clients. This is a relationship-first role for someone who understands the MSP space, knows how to make clients feel genuinely valued, and has the commercial awareness to identify opportunities that benefit both the client and the business. You will become a trusted point of contact for the accounts you manage — the person clients call when they need someone who actually knows them.

Key Responsibilities:

• Taking ownership of an allocated portfolio of existing client accounts, building strong, lasting relationships that increase retention and loyalty
• Proactively engaging with clients on a regular basis to understand their evolving needs, challenges, and business goals
• Identifying upsell and cross-sell opportunities within your portfolio, presenting solutions that genuinely add value to the client
• Attending face-to-face client meetings as required, as well as managing and presenting professionally in virtual meetings
• Managing a structured pipeline of account activity, ensuring all opportunities and client interactions are accurately recorded and progressed
• Preparing and distributing meeting agendas in advance and ensuring all follow-up actions are completed promptly and professionally
• Acting as the internal advocate for your clients, liaising with our technical and support teams to ensure service delivery consistently meets expectations
• Monitoring client satisfaction and addressing concerns early, before they become problems
• Working towards agreed commission targets tied to account retention, growth, and overall portfolio performance
• Keeping up to date with developments in IT, networking, and cybersecurity to enable informed, confident conversations with clients

What We’re Looking For:

• Previous experience working within an MSP or technical IT services environment is essential
• Technically literate — comfortable discussing IT infrastructure, networking fundamentals, and cybersecurity at a client level
• A confident, natural communicator who is equally at home in a boardroom, on a Teams call, or on the phone
• Strong organisational skills with the ability to manage a pipeline, prepare meeting agendas, and follow up on actions without being prompted
• Client-facing and personable, with a genuine desire to build long‑term relationships
• Self‑motivated, proactive, and commercially aware
• Happy to attend face‑to‑face meetings with clients as required

What We Offer:

• A portfolio of warm, established accounts from day one — no cold calling
• Commission structure tied to retention and growth of your portfolio
• A fun, friendly, and supportive team environment
• Smart casual dress code
• Free and easy on‑site parking
• Company events and social outings throughout the year