MS Dynamics Solution Architect

Experis; Greater London; Hybrid; GBP 101,000 - 129,000; Full time

Benefits offered by this job

Umbrella company

Job summary

Experis is hiring an MS Dynamics Solution Architect to lead end-to-end architecture for Dynamics 365 Customer Engagement in the energy and utilities space. Based in London, this hybrid role guides discovery through go-live and beyond.

You will translate customer journeys into scalable designs, define boundaries across configuration, Power Platform and integrations, and support delivery from build to support.

Qualifications

• Experience with Dynamics 365 Customer Engagement in an enterprise context.
• Ability to translate complex customer journeys into scalable CRM designs.
• Proven track record in leading end-to-end architecture for MS Dynamics implementations.

Responsibilities

• Lead senior client-facing advisory conversations across discovery and opportunity development.
• Translate UK electricity Customer Connections lifecycle into Dynamics 365 CRM designs.
• Own solution architecture end-to-end: process, data, security, integrations, UX and non-functional design.
• Define solution boundaries across configuration, customization, Power Platform and integrations.
• Shape CRM for customer connections, network operations and regulatory reporting.
• Support delivery assurance from build to go-live and transition to support.
• Challenge unclear requirements and maintain traceability across design and testing deliverables.

Skills

Dynamics 365 CE

Solution architecture

CRM integrations

Security design

Power Platform

Utilities sector knowledge

Tools

Azure

BP500

Job description

MS Dynamics Solution Architect (D365 Customer Engagement)

Location: London (hybrid)

Duration: 6 months +

Umbrella only

Our Client is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. If you enjoy turning complex customer journeys into scalable Microsoft designs-and thrive in client advisory conversations-this is a role where your impact is visible from discovery through go-live and beyond.

What you'll be doing:

• Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development
• Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs
• Own solution architecture end-to-end: process, data, security, integrations, user experience and non-functional design
• Define solution boundaries across configuration, customisation, Power Platform and external integrations
• Shape utilities-enabled CRM for customer connections, network operations, asset/work/field operations and regulatory reporting
• Support delivery assurance from build to cutover, go-live, hypercare and transition to support
• Challenge unclear requirements, maintain requirements traceability, and drive quality across design and testing deliverables

What you'll bring:

• Demonstrable knowledge of the UK electricity Customer Connections lifecycle and BP500 processes
• Ability to translate connection journeys, business rules, milestones, approvals, customer interactions and cross-functional hand-offs into scalable Dynamics 365 designs
• Experience leading end-to-end Dynamics 365 Customer Engagement solution architecture, including integration and security considerations
• Strong utilities/domain understanding across customer service and regulatory reporting expectations (including Ofgem-driven obligations)
• The confidence to act as a trusted advisor-guiding clients towards value-led, maintainable Microsoft solutions