Hybrid London: Dynamics 365 Solution Architect – Energy

Experis - ManpowerGroup; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Experis - ManpowerGroup is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. This role is based in London with a hybrid working model and an umbrella contract of 6 months+.

You will translate customer journeys into scalable Dynamics 365 designs, own end-to-end architecture including integrations and security, and guide delivery from discovery through go-live and support.

Qualifications

• Experience leading end-to-end Dynamics 365 Customer Engagement solution architecture.
• Ability to translate business rules and customer journeys into scalable Dynamics 365 designs.
• Strong advisory presence with client-facing stakeholder management.

Responsibilities

• Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development.
• Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs.
• Own solution architecture end-to-end: process, data, security, integrations, user experience and non-functional design.
• Define solution boundaries across configuration, customization, Power Platform and external integrations.
• Shape utilities-enabled CRM for customer connections, network operations, asset/work/field operations and regulatory reporting.
• Support delivery assurance from build to cutover, go-live, hypercare and transition to support.
• Challenge unclear requirements, maintain requirements traceability, and drive quality across design and testing deliverables.

Skills

Dynamics 365 CE

CRM architecture

Power Platform

Integration design

Security & data governance

Tools

Azure

Job description

Experis - ManpowerGroup is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. This role is based in London with a hybrid working model and an umbrella contract of 6 months+.

You will translate customer journeys into scalable Dynamics 365 designs, own end-to-end architecture including integrations and security, and guide delivery from discovery through go-live and support.