MS Administrative Coordinator

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a motivated Administrator to join the Multiple Sclerosis (MS) Team, providing essential administrative support to MS Specialist Nurses, Consultants, Pharmacists and the wider multidisciplinary team.

You will help ensure the service operates efficiently, coordinating appointments, handling enquiries, and maintaining high standards of patient care and information accuracy in a busy clinical environment.

Qualifications

• Essential NVQ Level 3 in Business Administration or equivalent experience.
• Knowledge of admin procedures and IT systems; diploma level or equivalent.
• IT qualification such as ECDL; RSA Level 3 typing or equivalent.
• Advanced IT skills with Microsoft packages (Outlook, Word, Excel).
• Ability to work autonomously and handle confidential information.

Responsibilities

• Answer telephone calls and respond to patient and professional enquiries.
• Scan and process clinical documentation to maintain records.
• Book and coordinate patient appointments and clinics.
• Prepare and process clinic letters and correspondence.
• Maintain accurate patient records and databases.
• Liaise with patients, healthcare professionals and departments to ensure communication.

Skills

Excellent communication

Plan work and multi-task

Calm under pressure

Autonomous working

Organisational skills

Education

NVQ Level 3 in Business Administration

ECDL / IT qualification

RSA Level 3 typing

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a motivated Administrator to join the Multiple Sclerosis (MS) Team, providing essential administrative support to MS Specialist Nurses, Consultants, Pharmacists and the wider multidisciplinary team.

You will help ensure the service operates efficiently, coordinating appointments, handling enquiries, and maintaining high standards of patient care and information accuracy in a busy clinical environment.