Band 3 Multiple Sclerosis CNS Administrator

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a motivated Administrator to join the Multiple Sclerosis (MS) Team. You will provide essential administrative support to MS Specialist Nurses, Consultants, Pharmacists and the wider multidisciplinary team, helping to ensure high-quality, timely and well-coordinated patient care.

The role involves answering calls, booking appointments, processing clinic letters, maintaining patient records, and liaising with patients and

Responsibilities

• Answer telephone calls and respond to enquiries from patients and professionals.
• Scan and process clinical documentation and maintain accurate records.
• Book and coordinate patient appointments and clinics; prepare and process clinic letters.
• Maintain and update patient databases and information systems.
• Liaise with patients, healthcare professionals and other departments to ensure effective communication and service delivery.

Job description

Would you like to be part of a dynamic, friendly and supportive team, helping to deliver excellent patient care? We are looking for a motivated and organised Administrator to join our Multiple Sclerosis (MS) Team, providing essential administrative support to MS Specialist Nurses, Consultants, Pharmacists and the wider multidisciplinary team. This is an exciting opportunity to work within a fast-growing and evolving therapeutic area. You will play an important role in ensuring that the service operates efficiently and that patients receive a high-quality, timely and well-coordinated service. The role involves a wide range of administrative responsibilities, including answering telephone calls and responding to patient and professional enquiries, scanning and processing clinical documentation, booking and coordinating patient appointments and clinics, preparing and processing clinic letters and correspondence, maintaining accurate patient records and databases, updating and managing information on Blueteq and other relevant systems, supporting the MS team with day-to-day administrative tasks, and liaising with patients, healthcare professionals and other departments to ensure effective communication, efficient service delivery and continuity of care. This role offers an excellent opportunity for someone who is enthusiastic, compassionate and committed to delivering a high standard of administrative support within a specialist clinical service.,

• This post has been developed to provide a confidential, comprehensive, and proactive administrative and coordination support service to a designated corporate team and its senior leaders. The role contributes to the effective functioning of the service through the provision of a professional, responsive, and well organised administrative service, ensuring workstreams run smoothly and deadlines are met.
• The post holder will work closely with colleagues across the Trust and external stakeholders, supporting a range of routine and non routine administrative activities. The role requires effective organisation skills, attention to detail, the ability to manage competing priorities, and confidence in handling sensitive or confidential information.
• Communicate effectively and appropriately with a wide range of internal and external stakeholders, adapting communication style to suit the audience, context, and purpose.
• Act as a first point of contact for the service, responding to face to face, telephone, and written enquiries in a professional, courteous, and responsive manner.
• Accurately record messages and information, ensuring they are passed to the appropriate individual or team in a timely and efficient way.
• Liaise with internal departments and external contacts to support effective service coordination.
• Undertake work that has been prioritised by the Supervisor / Line Manager. University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.