MRO Supplier Coordinator

Safran S.A.; Cwmbran; On-site; GBP 36,000 - 52,000; Full time

Job summary

Safran Seats in Newport, Wales, seeks a proactive MRO Supplier Coordinator to manage end-to-end outsourced repair activities across our approved MRO base. You will place, monitor and deliver repair orders in line with customer commitments, quality standards and performance targets.

In this role you will act as the primary interface with external repair suppliers, drive performance, coordinate logistics and support continuous improvement to ensure on-time delivery and strong customer satisfaction.

Qualifications

• Experience in supplier management, customer service, logistics or supply chain operations.
• Knowledge of supplier performance management and KPI monitoring.
• Understanding of repair order processes and supply chain coordination.
• Experience using ERP systems (M3 preferred).
• Strong Excel and Teams skills and stakeholder management.

Responsibilities

• Raise and manage repair orders with approved external MRO suppliers.
• Coordinate shipment and return of components for external repair.
• Monitor supplier commitments and delivery schedules.
• Identify potential supply chain constraints and implement corrective actions.
• Review supplier quotations for accuracy and contractual compliance.

Skills

Supplier management

Customer service

Logistics

KPI monitoring

Repair orders

ERP - M3

Excel

Teams

Stakeholder management

Education

Bachelor's degree in Logistics / Supply Chain or related

Tools

M3 ERP

Job description

NEWPORT, NP10 8BE

Safran – Here, we craft excellence together.

At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience?

Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers.

One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Newport, Wales.

About the Role:

The MRO Supplier Coordinator is responsible for managing the end-to-end flow of outsourced repair activities across Safran Seats' approved MRO supply base. The role ensures repair orders are placed, monitored and delivered in line with customer commitments, contractual requirements, quality standards and operational performance objectives.

Working within a multidisciplinary MRO environment, the postholder acts as the primary operational interface with external repair suppliers, driving supplier performance, resolving issues, coordinating logistics activities and supporting continuous improvement initiatives. The role is critical to maintaining on-time delivery, customer satisfaction and overall MRO shop performance.

Key Responsibilities

Supplier Management

• Raise and manage repair orders with approved external MRO suppliers.
• Build effective working relationships with suppliers and act as the primary day‑to‑day operational contact.
• Monitor supplier commitments and proactively manage delivery schedules.
• Conduct regular supplier review meetings, document actions and ensure timely closure of agreed actions.

Operational Coordination

• Coordinate the shipment and return of components requiring external repair.
• Ensure all repair activities progress in accordance with customer and operational requirements.
• Prioritise workload and manage changing business demands effectively.
• Identify potential supply chain constraints and implement corrective actions to minimise disruption.

Commercial & Contractual Management

• Review supplier quotations for accuracy, commercial reasonableness and contractual compliance.

What You'll Bring:

Essential :

• Experience in supplier management, customer service, logistics or supply chain operations.
• Knowledge of supplier performance management and KPI monitoring.
• Understanding of repair order processes and supply chain coordination.
• Experience using ERP systems (M3 preferred).
• Strong Microsoft Office skills, particularly Excel and Teams.
• Strong communication and stakeholder management skills.

Desirable:

• Bachelor's degree (or equivalent) in Logistics, Supply Chain, Business Administration, Purchasing or related discipline.
• Experience working within an international business environment.
• Aerospace, aviation or MRO industry experience.

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role.

Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.

We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.

Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.