MR PORTER LONDON - Receptionist

THE ENTOURAGE GROUP; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25% F&B discount at TEG venues

Refer a friend bonus

Birthday off

Paid moving day

Travel allowance

Free lifestyle coaching

Generous holiday allowance

10% bonus discretionary scheme

Private medical scheme

Company pension contribution

Job summary

THE ENTOURAGE GROUP is seeking a dedicated Receptionist to join their team in London. The role involves providing exceptional customer service in a vibrant dining atmosphere, managing reservations, and handling guest inquiries effectively.

The ideal candidate should thrive in a fast-paced environment, possess strong organizational skills, and have proven experience in a customer-facing role. Benefits include a competitive salary, discounts, and a robust employee support scheme.

Qualifications

• Experience in a receptionist or customer-facing role.
• Background in delivering exceptional customer service in a professional environment.
• Ability to thrive in a fast-paced, high-end dining environment.

Responsibilities

• Oversee the reservation system and ensure optimal table management.
• Handle guest inquiries and feedback with professionalism.
• Maintain high standards of customer service.

Skills

Exceptional customer service

Strong organizational skills

Ability to multitask

Proficiency in Office 365

Fluent in English

Job description

The Venue

Known for pushing the boundaries between ‘dinner and sinner’, MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is a companion by day – hunter by night, a gentleman, a merciless lover, a jetsetter and a local. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.

The Job

Our Receptionists are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working in a fast pace environment whilst maintaining THE ENTOURAGE GROUP’s high standards. Be a part of THE ENTOURAGE GROUP’s team and create unforgettable gastronomic experiences.

Requirements

• Proven experience in a receptionist or customer-facing role.

• Delivered exceptional customer service in a professional environment.

• Oversee the reservation system and ensure optimal table management.

• Handle guest inquiries, special requests, and feedback with professionalism.

• Strong organizational and multitasking abilities.

• A passion for delivering outstanding customer service.

• Ability to thrive in a fast-paced, high-end dining environment.

• Must be able to fully communicate in English

• Ability to work with Office 365

• Living in London (flexible with commuting)

• You have your UK Visa / Work Permit to work in London

Benefits

• 25% F&B discount at TEG venues

• Refer a friend bonus (1000FT& 500PT)

• Birthday off

• Paid moving day

• Travel allowance

• Free lifestyle coaching

• Sircle hotel staff rates

• Sircle hotel friends + family rates

• Annual in house experience at sircle hotel

• Hotel merchandise discount at sircle hotel of 40%

• 33 days holidays including bank holidays.

• 10% bonus discretionary scheme

• Competitive salary

• Private medical scheme , including wellbeing Mot

• Company pension contribution

• Training schemes

• High street and gym membership discount

• Uniform and safety shoes allowances

• Staff meal on duty

• London bike scheme

• London travel loan scheme

• After 2 years’ service £250 , after 5 years £500

• 12 days annual discretionary sick days

• Childcare vouchers

• £250 annually contribution your wellbeing

Interested?