Move Manager: Premium Customer Experience & Coordination

Pickfords; Cambridge; On-site; GBP 23,000 - 31,000; Full time

Job summary

Pickfords in the United Kingdom is seeking a Move Manager to be the customer's main contact from enquiry to completion. You will coordinate moves, maintain records, and identify sales opportunities while delivering a seamless, stress-free experience.

Role requires excellent communication, a proactive attitude, and the ability to work with colleagues across the business to meet KPIs and maintain high service standards.

Qualifications

• Excellent communication and listening skills with the ability to build rapport with customers and colleagues.
• Strong customer focus with a passion for delivering outstanding service.
• Competitive, proactive and able to work under pressure in a fast paced environment.

Responsibilities

• Be the customer's dedicated point of contact throughout their moving journey.
• Understand customer needs and deliver an outstanding customer experience.
• Identify opportunities to promote and upsell relevant products and services.
• Process customer documentation accurately and in line with company procedures and legal requirements.
• Manage customer enquiries, quotes, bookings and administration efficiently within agreed timescales.
• Deliver excellent customer service while achieving agreed KPIs and performance targets.
• Resolve customer queries and issues promptly and professionally.
• Build strong working relationships with colleagues and other departments to ensure moves run smoothly.
• Participate in team meetings, briefings and training, sharing ideas and best practice.

Skills

Excellent communication skills

Customer focus

Time management

Organisational skills

Team player

IT skills (MS Office)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pickfords in the United Kingdom is seeking a Move Manager to be the customer's main contact from enquiry to completion. You will coordinate moves, maintain records, and identify sales opportunities while delivering a seamless, stress-free experience.

Role requires excellent communication, a proactive attitude, and the ability to work with colleagues across the business to meet KPIs and maintain high service standards.