Move Manager

Crown Relocations; Ruislip; On-site; GBP 28,000 - 42,000; Full time

Job summary

Crown Relocations is seeking a Move Manager to coordinate private client relocations to the UK. You will deliver a high-quality relocation experience, driving customer satisfaction and supporting profitable service delivery.

Join a global, client-focused team that values care, efficiency and proactive problem-solving, with opportunities to build relationships with clients, agents and partners across an international network.

Qualifications

• Confidentiality and discretion at all times.
• Excellent interpersonal and communication skills.
• Ability to work efficiently in rapidly changing, high-pressure environments.
• Strong organisational and time management skills with the ability to meet deadlines.
• High level of accuracy, professionalism and attention to detail.
• Confident and proactive approach to work.
• Solution-oriented mindset for problem solving and decision making.

Responsibilities

• Deliver exceptional relocation management services to private clients moving to the UK.
• Maximise sales and insurance opportunities while ensuring customer satisfaction.
• Build strong relationships with customers, agents, service partners and internal stakeholders.
• Contribute to business profitability and continuous improvement of service quality.
• Interact with customers, service partners and agents to communicate and provide relevant move information.
• Build rapport with clients to understand their requirements and expectations.
• Provide a high level of customer service to VIP and priority customers.
• Deliver a personalised relocation experience for clients.
• Understand and support the resolution of relocation issues affecting customers.
• Conduct regular site visits during surveys and packing activities.

Skills

Confidentiality

Interpersonal skills

Work under pressure

Time management

Attention to detail

Proactive

Problem solving

Job description

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

About the Role

At Crown Relocations we specialise in helping individuals and families relocate seamlessly across the globe. As a part of the team, with a strong focus on care, efficiency, and customer support, you will assist our customers ensure they have a smooth transition into a new home.

The Move Manager is a highly motivated, sales and customer service focused team member within the Relocations department, supporting private clients relocating their household goods to the UK. The role is responsible for delivering an exceptional customer experience throughout the relocation process, ensuring customer satisfaction, supporting business profitability, and maintaining high-quality service standards.

What You’ll Do

• Deliver exceptional relocation management services to private clients moving to the UK.
• Maximise sales and insurance opportunities while ensuring customer satisfaction.
• Build strong relationships with customers, agents, service partners and internal stakeholders.
• Contribute to business profitability and continuous improvement of service quality.
• Interact with customers, service partners and agents to communicate and provide relevant move information.
• Build rapport with clients to understand their requirements and expectations.
• Provide a high level of customer service to VIP and priority customers.
• Deliver a personalised relocation experience for clients.
• Understand and support the resolution of relocation issues affecting customers.
• Conduct regular site visits during surveys and packing activities.

What We’re Looking For

• Ability to maintain confidentiality and display tact and discretion at all times.
• Excellent interpersonal and communication skills.
• Ability to work efficiently in rapidly changing and high-pressure environments.
• Strong organisational and time management skills with the ability to meet deadlines.
• High level of accuracy, professionalism and attention to detail.
• Confident and proactive approach to work.
• Solution-oriented mindset for problem solving and decision making.

Why Join Crown Relocations?

• Join a company celebrated for its care, expertise, and commitment to quality service.
• Grow with ongoing training designed to develop your skills and support your career ambitions.
• Develop your skills and collaborate on innovative solutions in an international, supportive environment.
• Join collaborative team that values your ideas and encourages diversity and creativity.
• Enjoy a culture built on integrity, respect, and excellence.
• Contribute to sustainability and responsible business practices worldwide

Shape Your Future with a Global Leader—Where Every Talent Finds Its Crown

Crown is an equal opportunities employer

We are committed to providing equalemployment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.