Move Manager

Australasian Recruitment Company; London Borough of Croydon; On-site; GBP 26,000 - 29,000; Full time

Job summary

Australasian Recruitment Company is seeking a Move Manager in South London. You will be the main point of contact for customers during their international relocation, coordinating bookings, shipping arrangements, documentation and delivery from start to finish.

The role suits someone with customer service and admin experience who can juggle multiple priorities, solve problems, and deliver excellent care. Strong communication and MS Office/CRM proficiency are essential.

Qualifications

• 1–3 years in customer service or logistics coordination
• Strong communication skills
• Proficient with MS Office and CRM
• Able to manage multiple tasks and meet deadlines

Responsibilities

• Act as the main point of contact for customers throughout relocation
• Coordinate international removals from booking to delivery
• Schedule packing teams, collections and shipping arrangements
• Liaise with transport providers, shipping companies and overseas agents
• Prepare and maintain shipping and customs documentation
• Provide customers with regular shipment updates
• Manage customer enquiries and resolve operational issues
• Maintain accurate booking records and update internal systems
• Monitor shipment progress and ensure deadlines are met
• Work closely with internal teams to ensure a smooth customer experience

Skills

Customer service

Administration

Logistics coordination

Travel coordination

Multitasking

Tools

Microsoft Office

CRM systems

Job description

An exciting opportunity has arisen for an organised and customer-focused Move Manager, paying £26-£29 per annum, to join an established international logistics business based in South London.

You will act as the main point of contact for customers throughout their international relocation, coordinating bookings, shipping arrangements, documentation and overseas delivery. This role would suit someone with strong customer service and administrative experience who enjoys managing multiple priorities, solving problems and delivering excellent customer care.

MOVE MANAGER ROLE:

• Acting as the main point of contact for customers throughout their relocation
• Coordinating international removals from booking through to delivery
• Scheduling packing teams, collections and shipping arrangements
• Liaising with transport providers, shipping companies and overseas agents
• Preparing and maintaining shipping and customs documentation
• Providing customers with regular shipment updates
• Managing customer enquiries and resolving operational issues
• Maintaining accurate booking records and updating internal systems
• Monitoring shipment progress and ensuring deadlines are met
• Working closely with internal teams to ensure a smooth customer experience

MOVE MANAGER ESSENTIALS:

• Ideally 1–3 years' experience in customer service, administration, logistics coordination, travel coordination or a similar office-based role
• Demonstrating strong customer service and communication skills
• Communicating confidently and professionally with candidates and clients over the phone
• Bringing experience from a customer-facing, relationship-led or service-focused role
• Managing multiple customer enquiries, bookings and administrative tasks
• Coordinating schedules and meeting deadlines effectively
• Utilising Microsoft Office and internal booking or CRM systems proficiently
• Taking a proactive, reliable approach and taking ownership of customer queries

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation