Supervisor

Crown Relocations; Ruislip; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Training opportunities

International environment

Diversity and inclusion

Job summary

Crown Relocations is seeking a team leader and driver to supervise removals crews on domestic and international relocations. You will oversee packing, loading, and delivery, ensuring safety, accuracy, and compliance with export regulations across multiple projects.

The role emphasizes client communication, efficiency, and adherence to Crown’s standards, with opportunities for ongoing training in an international, collaborative environment.

Qualifications

• Proven ability to lead removals crews and manage workflow.
• Strong written and verbal communication with clients and team.
• Ability to maintain confidentiality and act with discretion.

Responsibilities

• Lead and supervise removals crews during domestic and international relocations.
• Allocate tasks, manage workflow, ensure safety and company procedures.
• Oversee packing, loading/unloading, and compliance with export regulations.
• Maintain accurate packing inventories, site reports, and delivery paperwork.
• Use Crown software systems to assist process management.
• Provide clear, professional communication to clients throughout moves.

Skills

Team leadership

Communication

Problem solving

Confidentiality

Time management

Safety awareness

Negotiation

Job description

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

About the Role

At Crown Relocations we specialise in helping individuals and families relocate seamlessly across the globe. As a part of the team, with a strong focus on care, efficiency, and customer support, you will assist our customers ensure they have a smooth transition into a new home.

As a team leader and driver in the removals industry, you will lead and oversee crews during domestic and international relocations, ensuring safe handling, packing, and transport of items in line with company standards and export regulations. The role involves allocating tasks, managing workflow, maintaining documentation, and upholding health and safety protocols, while providing professional client support and clear communication throughout the moving process.

What You’ll Do

• Lead and supervise removals crews during household, domestic and international relocation projects.
• Allocate tasks, manage workflow, and ensure all crew members follow instructions, safety requirements, and company procedures.
• Oversee the packing and preparation of items for moving and international export, ensuring full compliance with moving and export regulations and guidelines.
• Ensure delicate or high value items (e.g., artwork, antiques, glassware, instruments) are wrapped, cushioned, and protected using appropriate materials and specialist techniques.
• Oversee safe loading and unloading of goods, ensuring efficient use of time, space, and equipment.
• Maintain a safe working environment on-site by enforcing manual handling procedures, PPE use, and health & safety protocols.
• Complete accurate packing inventories, site reports, delivery paperwork, and quality documentation.
• Ensure the use of relevant Crown software systems to assist in process and procedure management.
• Ensure compliance with Crown’s operational standards, customer service expectations, and quality assurance processes.
• Provide clear, friendly, and professional communication to clients throughout the moving process.

What We’re Looking For

• Demonstrated ability to negotiate effectively.
• Ability to always maintain confidentiality and display tact and discretion.
• Excellent analytical, interpersonal and communication skills.
• Ability to work in a potentially rapidly changing environment.
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
• Ability to work efficiently in a high-pressured environment.
• Confident can-do attitude and a willingness to support stakeholders in effectively doing their job.
• Solution oriented approach to problem solving and decision making.
• Removals industry experience preferred – as will involve carrying, lifting and moving.
• Previous team leader or supervisory experience within the industry.
• Hold a full clean UK Driving licence
• Experience driving a 3.5T (Luton) vehicle
• Self-motivator
• Clear and precise communication skills

Why Join Crown Relocations?

• Join a company celebrated for its care, expertise, and commitment to quality service.
• Grow with ongoing training designed to develop your skills and support your career ambitions.
• Develop your skills and collaborate on innovative solutions in an international, supportive environment.
• Join collaborative team that values your ideas and encourages diversity and creativity.
• Enjoy a culture built on integrity, respect, and excellence.
• Contribute to sustainability and responsible business practices worldwide

Shape Your Future with a Global Leader—Where Every Talent Finds Its Crown

Crown is an equal opportunities employer

We are committed to providing equalemployment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

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