International Relocation Coordinator — Customer-Focused

Australasian Recruitment Company; London Borough of Croydon; On-site; GBP 26,000 - 29,000; Full time

Job summary

Australasian Recruitment Company is seeking a Move Manager in South London. You will be the main point of contact for customers during their international relocation, coordinating bookings, shipping arrangements, documentation and delivery from start to finish.

The role suits someone with customer service and admin experience who can juggle multiple priorities, solve problems, and deliver excellent care. Strong communication and MS Office/CRM proficiency are essential.

Qualifications

• 1–3 years in customer service or logistics coordination
• Strong communication skills
• Proficient with MS Office and CRM
• Able to manage multiple tasks and meet deadlines

Responsibilities

• Act as the main point of contact for customers throughout relocation
• Coordinate international removals from booking to delivery
• Schedule packing teams, collections and shipping arrangements
• Liaise with transport providers, shipping companies and overseas agents
• Prepare and maintain shipping and customs documentation
• Provide customers with regular shipment updates
• Manage customer enquiries and resolve operational issues
• Maintain accurate booking records and update internal systems
• Monitor shipment progress and ensure deadlines are met
• Work closely with internal teams to ensure a smooth customer experience

Skills

Customer service

Administration

Logistics coordination

Travel coordination

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Australasian Recruitment Company is seeking a Move Manager in South London. You will be the main point of contact for customers during their international relocation, coordinating bookings, shipping arrangements, documentation and delivery from start to finish.

The role suits someone with customer service and admin experience who can juggle multiple priorities, solve problems, and deliver excellent care. Strong communication and MS Office/CRM proficiency are essential.