Move Co:ordinator

TipTopJob; Basingstoke; On-site; GBP 27,000 - 32,000; Full time

Job summary

Red Recruit Global, in collaboration with an award-winning removals and storage firm, seeks a Move Manager to service corporate customers from its Basingstoke branch. This role suits someone with a strong customer services background.

Your day will involve coordinating shipments, advising corporate clients, monitoring worldwide consignments, and maintaining communication with agents, service suppliers, and internal departments to meet KPIs and contracts.

Qualifications

• Excellent communication skills, both written and verbal.
• Outstanding customer service and telephone manners.
• Proactive, optimistic attitude, well-presented, reliable and punctual.
• Adaptable with ability to work in a fast-paced team environment.

Responsibilities

• Coordinate smooth shipment of corporate clients' goods.
• Provide advice to corporate customers and monitor consignments worldwide.
• Maintain communication with agents, service suppliers and internal departments.
• Handle financial and operational processes in a centralised system.
• Manage financial aspects of each file per contracted rates and specs.
• Assist in developing account relationships and onboarding new departments.

Skills

Communication skills

Customer service

Telephone manners

Team player

Job description

Move Coordinator

Salary: A GBP 27:32K

Location: Basingstoke

Start: ASAP

Red Recruit Global is excited to collaborate with an award:winning Removals and Storage firm. We are currently seeking a dynamic Move Manager to service their corporate customers from their branch in Hertfordshire. This position would suit someone from a very strong customer services background.

What Youll Do

A typical day as Move Manager will involve coordinating the smooth shipment of corporate clients goods, meeting agreements and upholding high standards of customer service. Your responsibilities will include providing advice to corporate customers, monitoring consignment tracking worldwide, and maintaining communication with internal departments, sister companies, and service suppliers.

• Managing complete door:to:door services.
• Offering comprehensive customer service in alignment with KPIs and contractual requirements.
• Liaising with agent networks, service suppliers, and internal departments for operational needs.
• Handling financial and operational processes through a centralised system.
• Managing financial aspects of each file in accordance with contracted rates and specifications.
• Assisting the Team Leader in developing account relationships and onboarding new departments.

What You Need

We're keen to speak to Customer Services professionals who are proactive, motivated, organised and capable of working under pressure and meeting deadlines. Industry experience would be a distinct advantage but is not essential.

• Exceptional communication skills, both written and verbal.
• Excellent customer service skills and telephone manner.
• Proactive and optimistic attitude, well:presented, reliable, and punctual.
• Adaptability to various tasks and a strong team player.

Keywords / alternative titles: Keywords / alternative titles: Move Coordinator, Removals Administrator, Corporate Relocations Assistant, Customer Services, Accounts Administrator.