Removals Move Manager

TipTopJob; Cambridge; On-site; GBP 19,000 - 32,000; Full time

Job summary

TipTopJob in Cambridge is seeking a Move Manager to own customer moves from quotation to completion, coordinating every stage of relocation with internal teams, overseas agents and suppliers.

You will deliver a seamless door-to-door service, build strong customer relationships, and drive revenue opportunities while maintaining high standards and compliance in a busy removals environment.

Qualifications

• Previous experience within a customer service, account management or coordination role.
• Excellent communication skills, both written and verbal.
• Strong organisational and multitasking abilities.
• A proactive, positive and customer-focused approach.
• Confident using Microsoft Office, including Word, Excel and Outlook.
• Professional, reliable and able to work effectively within a busy team.
• Experience within the removals, relocation or moving industry would be highly advantageous, although full training will be provided for the right candidate

Responsibilities

• Manage customer moves from quotation acceptance through to successful completion
• Coordinate complete door:to:door removals services
• Deliver exceptional customer service in line with KPIs and contractual requirements
• Liaise with UK and international agent networks, service partners and internal departments
• Monitor consignments and provide customers with regular updates throughout their move
• Build strong relationships with customers, ensuring a smooth and stress:free relocation experience
• Identify opportunities to maximise revenue through additional products and services
• Maintain accurate documentation and ensure compliance with company proceduresWork collaboratively with colleagues to deliver an outstanding customer journey

Job description

Salary: Up to A GBP 30,000

Location: Cambridge

Position: Permanent, Full Time

Start Date: ASAP

Are you passionate about delivering outstanding customer service and looking to build your career with a leading name in the removals and relocation industry?

Our client is an award:winning Removals and Storage company with an excellent reputation for customer service and quality. Due to continued growth, they are looking for a proactive and organised Move Manager to join their successful team in Leeds.

This is an exciting opportunity for someone with a strong customer service background who enjoys managing multiple tasks, building relationships, and ensuring customers receive a first:class moving experience from start to finish.

What Youll Do

As a Move Manager, you'll take ownership of customer moves, coordinating every stage of the relocation process to ensure a seamless door:to:door service. You'll act as the main point of contact throughout the move, providing expert support while working closely with internal teams, overseas agents and suppliers.

Main Responsibilities

• Manage customer moves from quotation acceptance through to successful completion
• Coordinate complete door:to:door removals services
• Deliver exceptional customer service in line with KPIs and contractual requirements
• Liaise with UK and international agent networks, service partners and internal departments
• Monitor consignments and provide customers with regular updates throughout their move
• Build strong relationships with customers, ensuring a smooth and stress:free relocation experience
• Identify opportunities to maximise revenue through additional products and services
• Maintain accurate documentation and ensure compliance with company proceduresWork collaboratively with colleagues to deliver an outstanding customer journey

What You Need

• Previous experience within a customer service, account management or coordination role
• Excellent communication skills, both written and verbal
• Strong organisational and multitasking abilities
• A proactive, positive and customer:focused approach
• Confident using Microsoft Office, including Word, Excel and Outlook
• Professional, reliable and able to work effectively within a busy team
• Experience within the removals, relocation or moving industry would be highly advantageous, although full training will be provided for the right candidate

Why Youll Love This Role

• Up to A GBP 32,000 salary
• Join an award:winning and highly respected removals business
• Full training and ongoing support
• Friendly, supportive and collaborative team environment
• Genuine opportunities for career progression
• A varied role where no two days are the same
• The chance to make a real difference to customers during one of lifes biggest milestones

Keywords / alternative titles: Move Manager, Move Coordinator, Move Consultant, Moving Consultant, Removals Coordinator, Relocation Coordinator, Global Mobility Coordinator, Relocation Consultant, Removals Account Manager, Customer Service Coordinator, Client Services Executive, Customer Success Executive, Removals Customer Service Specialist, Move Customer Care, Relocation Administrator, Removals Project Coordinato