Motorrad Parts & Accessories Advisor And Sales Support

Vines Group; Guildford; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Awesome Team

Great Perks

Training Provided

24 Days Holiday

Birthday Off

Staff Discounts

Health Plan

Enhanced Parental Benefits

Flexible Holidays

Growth Opportunities

Job summary

Vines BMW Motorrad is seeking a passionate Parts & Accessories Advisor and Sales Support to join the team in Guildford. You will work across Parts, Service and Sales to help riders find the right parts, accessories and rider equipment, while creating engaging showroom displays and supporting online listings and sales.

You will combine a love of motorcycles with customer service, commercial flair and a proactive approach to identifying sales opportunities.

Qualifications

• Full UK motorcycle licence required.
• Passion for motorcycling and customer service.
• Strong communication skills across in-person, phone and online.
• Comfort with IT systems and creating engaging online listings.

Responsibilities

• Deliver outstanding service across Parts, Service and Sales to create the premium BMW Motorrad experience.
• Help customers find motorcycles parts, accessories and rider equipment to enhance every ride.
• Be the go-to expert for enquiries and provide friendly, knowledgeable advice in person, over the phone and online.
• Support Sales Executives with accessory enquiries, manage orders and ensure accurate fulfilment.
• Create eye‑catching showroom displays and beautifully presented motorcycles to showcase products online and in-store.

Skills

Motorcycle licence

Motorcycle handling

Communication skills

IT & e-commerce knowledge

Tools

IT systems

E-commerce platforms

Job description

Description

Love motorcycles? Passionate about people? Ready to make every ride that little bit more special?

Join Vines BMW Motorrad and become part of a team that lives and breathes the world of motorcycling. At Vines Group, our mission is simple: to inspire each other to delight our customers — and we’re looking for someone who shares that passion!

As our Motorrad Parts & Accessories Advisor and Sales Support, you’ll be at the heart of the action, working across Parts, Service and Sales to help riders find everything they need to make the most of their BMW Motorrad experience. From recommending the perfect accessories and rider equipment to creating eye-catching showroom displays and supporting online sales, no two days will be the same.

You’ll combine your enthusiasm for motorcycles with your customer service skills and commercial flair to create memorable experiences, spot exciting sales opportunities and help bring the BMW Motorrad brand to life. If you’re proactive, enjoy a varied role and want to be part of a team that takes pride in what it does, we’d love to hear from you!

Your hours: 44 hours per week, Tuesday to Friday, 08:00–18:00, and Saturday, 08:00–17:00.

Key Responsibilities

• Create memorable customer experiences by delivering outstanding service across Parts, Service and Sales, bringing the premium BMW Motorrad experience to life.
• Turn passion into sales by helping customers find the perfect motorcycle parts, accessories and rider equipment to enhance every ride.
• Be the go-to expert for customer enquiries, identifying the right products and providing friendly, knowledgeable advice in person, over the phone and online.
• Keep our Sales team moving by supporting Sales Executives with accessory and rider equipment enquiries, managing orders and ensuring customers get exactly what they need.
• Bring the showroom to life with eye-catching accessory displays and beautifully presented motorcycles that inspire customers and showcase the best of BMW Motorrad.
• Make our online presence shine by creating engaging vehicle listings, capturing quality imagery and video content, and ensuring products are showcased effectively across our online platforms.
• Turn online interest into sales by managing customer enquiries and transactions efficiently, keeping communication clear and ensuring a smooth purchasing experience.
• Keep stock moving by spotting opportunities to promote ageing stock, maximise product visibility and reduce obsolete inventory.
• Get creative with promotions by supporting marketing campaigns, events and initiatives that generate excitement and drive sales.
• Keep everything running smoothly by maintaining accurate stock records, handling payments securely and following dealership procedures.
• Be a team player by working closely with colleagues, suppliers and external partners to deliver an efficient, professional service.
• Make a real commercial impact by contributing to sales and profitability targets while maintaining a safe, organised and welcoming environment.

Skills Knowledge and Expertise

Skills & Experience

• A full UK motorcycle licence and a genuine passion for all things motorcycling.
• Confidence and capability in moving a range of motorcycles.
• Strong communication skills, whether face-to-face, over the phone or in writing.
• Good mechanical or electrical knowledge of motorcycles. Confidence using IT systems and e-commerce platforms, with the ability to create engaging online listings.

Your Personal Qualities

• A customer-first mindset, with a genuine desire to go above and beyond.
• A proactive, persuasive and self-motivated approach to spotting opportunities and getting things done.
• A creative mindset with the confidence to solve problems and think outside the box.
• Curiosity, enthusiasm and a drive to make a difference.
• An excellent listener who thrives as part of a supportive, positive team.

At Vines, you’ll be part of a respected BMW Motorrad retailer where your passion, ideas and ambition can make a real impact. You’ll have the opportunity to work with one of the most exciting motorcycle brands in the world, develop your knowledge and skills, and play a key role in creating fantastic experiences for our customers. We’re a team that values its people, encourages new ideas and takes pride in delivering something special.

Ready to turn your passion for motorcycles into something more? We’d love to hear from you!

Benefits

• Awesome Team: Work with friendly, passionate people who love what they do.
• Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
• 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
• Birthday Off: Celebrate your special day!
• Staff Purchase Scheme: Discounts on cars and motorbikes.
• Health Plan: Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays: Buy and sell holiday days.
• Growth Opportunities: Job shadowing scheme and career planning/ pathways.
• Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!

For more details, check out our staff benefits.

As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.

Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values;

• Working as One Team
• Being Warm and Welcoming
• Doing what you say you will do

We believe it’s these values which makes us successful.

We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.