BMW & MINI Customer Service Apprentice - Parts Advisor

Vines Group; Jacobs Well; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Awesome Team

Training Provided

24 Days Holiday

Health Plan

Growth Opportunities

Staff Purchase Scheme

Birthday Off

Flexible Holidays

Job summary

Vines Group in Guildford, Surrey, is offering a BMW/MINI Parts Advisor apprenticeship. You will learn on-the-job with a mentor and BMW tutor, preparing for IMIAL diplomas.

The role combines customer service, stock handling, order dispatch, and parts identification, with classroom training at Reading. You will earn £18,000 per year and work 45 hours weekly, Monday to Friday, with progression opportunities in the automotive industry.

Qualifications

• 3 GCSEs at A*-C / 9-4 including English and Maths.
• Excellent communication and customer service mindset.
• Willingness to learn and develop in a technical environment.
• Reliable with good attendance and timekeeping.

Responsibilities

• Be the go-to expert for BMW parts and help customers and technicians find what they need.
• Pick, pack and dispatch orders accurately to arrive on time.
• Identify vehicle parts using industry-leading systems and technology.
• Deliver outstanding customer service and build great relationships.

Skills

Excellent communication skills

Desire to learn

Automotive interest

Reliable and punctual

Education

3 GCSEs (A*-C / 9-4) English, Maths & one other

Job description

BMW & MINI Customer Service Apprentice - Parts Advisor

Application Deadline: 20 November 2026

Department: Parts

Employment Type: Apprentice

Location: Guildford, Surrey

Reporting To: Alex Graham - Parts Manager

Compensation: £18,000 / year

Description

Kickstart Your Career with Vines Group – Become a BMW/MINI Parts Advisor of the Future!

Hours: 45 Hours per week Monday - Friday - No WEEKENDS!

This is an exciting and challenging opportunity for you to begin your journey to becoming a qualified BMW and MINI Parts Advisor. You will achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Most of your 12 month apprenticeship will be on-the-job training based at our centre with a mentor within your department to oversee your work‑based learning. A BMW representative will also visit you usually on a 12 weekly basis to set performance targets and ensure any development needs are being met.

The classroom sessions will be offsite and delivered at the BMW Group Training Academy based in Reading, Berkshire. You will also receive the added benefit of Functional Skills support during their programme if required.

On successful completion of the Advanced Apprenticeship, the qualifications attained will be:

• IMIAL Level 2 Diploma in Customer Service
• IMIAL Level 3 Diploma in Customer Service
• BMW Parts Advisor Accreditation

Your qualifications don't stop there! Following on from completion of the apprenticeship, you will have a fantastic foundation to continue your career within the automotive industry.

What You’ll Be Doing

• Be the go-to expert for BMW parts, helping customers and technicians find exactly what they need.
• Pick, pack and dispatch orders accurately, making sure everything arrives on time.
• Learn how to identify vehicle parts using industry-leading systems and technology.
• Deliver outstanding customer service, building relationships and creating great experiences.
• Spot opportunities to recommend additional products and help drive sales.
• Help manage stock, keep inventory accurate and ensure the parts department runs smoothly.
• Work alongside experienced BMW professionals while gaining a recognised qualification.
• Develop valuable skills, earn while you learn, and kick‑start a long‑term career in the automotive industry.
• No two days are the same – you'll be learning, problem‑solving and playing a key role in keeping our customers moving.

What We're Looking For:

• Previous customer service experience is a plus!
• Excellent communication skills
• Desire and commitment to learn with an interest in development and progression
• Passionate about the automotive industry
• Hardworking
• Excellent attendance and timekeeping
• Reliable
• Ability to use own initiative
• Must have a ‘can do’ attitude

Application Criteria

Applicants are required to have, or are predicted to obtain, 3 GCSEs at grades A*-C / 9-4 (or equivalent) in the following subjects:

• English
• Maths
• One other subject

Benefits

• Awesome Team: Work with friendly, passionate people who love what they do.
• Exciting Challenges: Keep things interesting with new tasks and challenges every day.
• Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
• 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
• Birthday Off: Celebrate your special day!
• Staff Purchase Scheme: Discounts on cars and motorbikes.
• Health Plan: Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays: Buy and sell holiday days.
• Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
• Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more.

…and that’s just the start. Check out everything we offer here: https://www.vinesgroup.co.uk/staff-benefits/vines-staff-benefits

What makes a great team? Different people, different strengths. At Vines, we believe diversity drives success. So even if you don’t tick every box — go for it anyway.

You’re more than your CV. Your personality, your mindset, your potential — that’s what really matters to us.