Motor Claims Fraud Handler

PRIMA; Manchester; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Gym discounts

Wellbeing programs

Mental health support

Job summary

Prima is seeking a Motor Claims Fraud Handler to join the UK Claims team. You will own a portfolio of suspected motor fraud cases, gather intelligence, and conduct direct interviews to validate statements, while coordinating with external investigators and solicitors.

You will determine repudiation or policy voidance where appropriate, reserve files accurately, and help safeguard the company’s loss ratio in a fast-paced environment. Hybrid working and comprehensive benefits are offered.

Qualifications

• 2+ years of proven motor insurance claims experience.
• Knowledge of UK motor liability, indemnity, bodily injury, and credit hire.
• Strong problem-solving and detail orientation for complex claims.
• Excellent verbal and written communication for challenging conversations.
• Adaptable, self-motivated, and able to thrive in a fast-paced growth environment.

Responsibilities

• Take ownership of a portfolio of suspected motor claim fraud.
• Analyse files and perform open-source intelligence to build case strategies.
• Conduct desktop interviews with policyholders, third parties, and witnesses.
• Manage external service providers including forensic motor engineers and solicitors.
• Make legally grounded decisions on repudiation, voids, or dishonesty findings.
• Ensure reserves align with policy and SLAs while fraud-saving targets.
• Apply proactive fraud detection methods to safeguard loss ratio and growth.
• Adhere to FCA/PRA regulations, Data Protection/GDPR, and Consumer Duty guidelines.

Skills

Motor claims experience

UK motor liability knowledge

Strong problem-solving

Communication skills

Adaptable / self-motivated

Tools

CUE

SIRA

MIAFTR

CIFAS

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Motor Claims Fraud Handler to join our Claims UK team.

Excited to make an impact? Here are the details

What you'll do

• End-to-End Investigation: Take full ownership of a portfolio of suspected opportunistic and organised fraudulent motor claims, including Accidental Damage (AD), Personal Injury (PI), and Credit Hire (CH).
• Intelligence & Evidence Gathering: Analyse files to spot subtle inconsistencies. Conduct open-source intelligence searches and utilise industry databases (e.g., CUE, SIRA, MIAFTR, CIFAS) to build robust case strategies.
• Desktop Interviews: Conduct direct, detailed phone interviews with policyholders, third parties, and witnesses to validate statements and challenge discrepancies.
• Supplier Management: Appoint and direct external service providers, including forensic motor engineers, investigators, and panel solicitors.
• Resolution & Repudiation: Make firm, legally grounded decisions on case repudiation, policy voidance, or findings of Fundamental Dishonesty.
• Reserving: Ensure claim files are reserved accurately in line with company philosophy while consistently meeting agreed SLAs and fraud-saving targets.
• Fraud Prevention & Impact: Apply proactive fraud detection methods to directly safeguard Prima’s loss ratio and support long-term business growth.
• Regulatory Compliance: Adhere strictly to FCA/PRA regulations, Data Protection/GDPR laws, TCF standards, and Consumer Duty guidelines.

What we’re looking for

• 2+ years of proven experience in handling motor insurance claims, with a dedicated background in identifying and investigating motor fraud.
• Strong understanding of UK motor liability, indemnity, bodily injury, credit hire, and relevant legal/litigation frameworks.
• Strong problem-solving skills with a keen eye for detail when identifying red flags across complex claim documentation.
• Excellent verbal and written communication skills to handle challenging conversations, conduct detailed interviews, and negotiate repudiations effectively.
• Adaptable, self-motivated, and comfortable thriving in a fast-paced, growing business environment.

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

Work Your Way: Enjoy hybrid working, with a mix of home and office days.

Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [e-mail]. Let’s build the future of insurance, together.