Motor Customer Claims Delivery Manager

Direct Line Group; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the insurance sector is seeking a Motor Customer Claims Delivery Manager in London. This hybrid role involves strategic oversight and project management within the Motor Claims function, ensuring operational efficiency and stakeholder engagement. The ideal candidate will have experience with senior stakeholders and a strong understanding of the Motor insurance industry. Excellent benefits and a supportive work environment are offered.

Benefits

9% employer contributed pension

Annual company bonus of up to 10%

25 days holiday allowance

50% off home, motor and pet insurance

EV car scheme

Employee discounts and cashback

Qualifications

• Proven experience working with Director-level and senior stakeholders.
• Confident communicator, able to present clearly to senior audiences.

Responsibilities

• Support delivery of strategic and operational goals across the directorate.
• Lead and deliver key projects from initiation through to completion.
• Collaborate with Finance to track budgets and monitor financial performance.

Skills

Stakeholder Engagement

Communication

Job description

Join to apply for the Motor Customer Claims Delivery Manager role at Direct Line Group

3 days ago Be among the first 25 applicants

Join to apply for the Motor Customer Claims Delivery Manager role at Direct Line Group

Direct message the job poster from Direct Line Group

Talent Acquisition Partner | Helping Direct Line Group Build Strong Teams in Customer Sales, Service, Claims & Motability

Motor Customer Claims Delivery Manager

London – Hybrid (2 days a week in the office)

Full Time, Permanent Position

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You’ll Be Doing

Reporting directly to the Director of Motor Customer Claims, you'll:

• Act as a key member of the Motor Customer Claims leadership team, supporting delivery of strategic and operational goals across the directorate.
• Co-ordinate initiatives across Motor Claims functions to ensure alignment, remove blockers, and drive simplicity in delivery.
• Support the leadership team in developing and executing strategic initiatives and plans.
• Maintain oversight of key activity across Motor Claims and the wider Group, ensuring timely updates and visibility.
• Share industry insights, competitor activity, and regulatory updates to keep the leadership team informed.
• Lead and deliver key projects from initiation through to completion, ensuring quality and timely outcomes.
• Support cost centre management, monitoring spend and identifying opportunities for efficiency.
• Collaborate with Finance to track budgets, monitor financial performance and align with targets.
• Recommend process improvements to enhance customer delivery and reduce operational costs.
• Bridge teams and departments to ensure cohesive execution of strategy and smooth operations.
• Prepare briefings, reports, Board papers and key meeting content for the Director and senior team.
• Monitor action plans to maintain pace and resolve issues efficiently.
• Partner with HR and the People Partner on people initiatives and employee engagement.
• Develop and deliver internal communication and engagement strategies across the Motor Claims function.
• Shape and support key messaging on behalf of the leadership team.
  
  

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What You’ll Need

• Proven experience working with Director-level and senior stakeholders
• Confident communicator, able to present clearly to senior audiences and influence decisions
• Skilled in stakeholder engagement, offering broad perspective across strategic discussions
• Experience in Motor Claims or a strong understanding of the Motor insurance industry
  
  

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• Annual company bonus of up to 10%
• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
• 50% off home, motor and pet insurance, plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more
  
  

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours

Closing Date: Tuesday 20 May

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Insurance

Referrals increase your chances of interviewing at Direct Line Group by 2x

Get notified about new Customer Project Manager jobs in London, England, United Kingdom.

Marketing Project Manager (Fixed Term - 12 Months), Amazon Fresh Marketing

London, England, United Kingdom 2 weeks ago

Enfield, England, United Kingdom 2 weeks ago

London Area, United Kingdom $40,000.00-$48,000.00 4 days ago

London, England, United Kingdom 17 hours ago

London, England, United Kingdom 2 months ago

Senior Project Manager: Syndication Content Engagement Manager

Brentford, England, United Kingdom 4 days ago

Principal Programme Manager, Customer Success - Int'l Markets

London, England, United Kingdom 1 week ago

BTO Data Program Delivery Senior Manager

Slough, England, United Kingdom 4 days ago

Senior Delivery Manager - Customer Care (6 month FTC)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Senior Project Manager | Client Services | London (Hybrid)

London, England, United Kingdom 2 days ago

Senior Manager, Delivery Operations - FTC

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Senior Delivery Manager - Customer Care (6 month FTC)

Watford, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Senior Project Manager - Insurance, Applications, Integration

London, England, United Kingdom 5 hours ago

London, England, United Kingdom 1 week ago

Slough, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterprise Support UKI

London, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Digital Marketing Account / Project Manager

Leatherhead, England, United Kingdom 1 week ago

Deputy Service Delivery Manager Barts Health NHS Trust

London, England, United Kingdom 2 weeks ago

Band 8B-Senior Project Manager Royal Free London NHS Foundation Trust

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

Project Manager - Financial Services / Life & Pensions

London, England, United Kingdom 2 days ago

Service Delivery Manager - HPC and Supercomputing

London, England, United Kingdom 6 hours ago

Technical Project Management Lead London

London, England, United Kingdom 2 weeks ago

Project Manager – Solar PV & Battery Energy Storage Systems (BESS)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.