Motor Claims Track Specialist - Small Claims

Davies; Greater Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Davies is seeking a Small Claims Track File Handler to join our Claims Management team in Bolton. You will manage a caseload of Small Claims Track motor litigation, ensuring court deadlines are met and cases are progressed to resolution on behalf of key insurer clients as Defendant.

The role offers clear progression pathways and induction/training to build technical and operational expertise within MOJ/OICP portal work. A strong background in law and file handling is essential.

Qualifications

• Established experience in law through further education or experience.
• File handling experience within a law practice or Insurer.
• Good understanding of the Highway Code and basic Road Traffic Act principles.
• Ability to plan and prioritise workloads.
• Efficient in a process driven environment.
• Motivation to seize development opportunities with a positive attitude.
• Excellent listening and verbal communication skills.
• Excellent written communication skills and the ability to compose professional written communications.
• Ability to follow instruction with attention to detail.
• Ability to recognise when sensitivity and tact are required.
• Effectively work within a team.
• Basic knowledge of the Court Practice Rules.

Responsibilities

• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on liability and quantum as part of a wider strategy.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court document and complying with all Court deadlines are met.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements,
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• that they receive up to date and accurate information about progress when requested
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Code of Conduct 2011

Skills

Legal experience

File handling

Highway code

Planning

Prioritisation

Process driven

Motivation

Verbal communication

Listening

Written communication

Following instructions

Discretion

Teamwork

Court rules

Job description

Davies is seeking a Small Claims Track File Handler to join our Claims Management team in Bolton. You will manage a caseload of Small Claims Track motor litigation, ensuring court deadlines are met and cases are progressed to resolution on behalf of key insurer clients as Defendant.

The role offers clear progression pathways and induction/training to build technical and operational expertise within MOJ/OICP portal work. A strong background in law and file handling is essential.