Motor Claims: Small Claims Track Specialist

Keoghs; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Keoghs in Bolton is seeking a Small Claims Track File Handler to manage a caseload of motor litigation up to £150k, focusing on strategic portal limitation matters. The role offers progression within the Claims Management unit, with full induction and on-the-job training.

The position suits an experienced Small Claims Litigator or a strong pre-litigation handler seeking a transition into litigation, with development paths in technical and operational areas.

Qualifications

• Established experience in law through further education or experience.
• File handling experience within a law practice or insurer.
• Good understanding of the Highway Code and basic road traffic act principles.
• Ability to plan and prioritise workloads.
• Efficient in a process-driven environment.
• Excellent listening and verbal communication skills.
• Excellent written communication skills.
• Ability to follow instruction with attention to detail.
• Ability to recognise when sensitivity and tact are required.
• Effectively work within a team.
• Basic knowledge of the Court Practice Rules.

Responsibilities

• Management of a caseload of Small Claims Track cases, planning workload to meet Court deadlines.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on liability and quantum as part of a wider strategy.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court document and complying with all Court deadlines are met.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements,
• Delegation of tasks where appropriate to other members of the team
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• that they receive up to date and accurate information about progress when requested
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Code of Conduct 2011

Skills

Legal experience

File handling

Workload planning

Communication

Attention to detail

Teamwork

Case management

ISO 9001 awareness

Education

Legal qualification or equivalent experience

Job description

Keoghs in Bolton is seeking a Small Claims Track File Handler to manage a caseload of motor litigation up to £150k, focusing on strategic portal limitation matters. The role offers progression within the Claims Management unit, with full induction and on-the-job training.

The position suits an experienced Small Claims Litigator or a strong pre-litigation handler seeking a transition into litigation, with development paths in technical and operational areas.