Motor Claims Recovery Specialist – Remote

Activate Group Limited; Peterborough; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced parental pay

Life assurance

Free breakfasts

Birthday surprise

Job summary

Activate Group is seeking a Motor Recoveries Handler to join its Commercial team. The role focuses on managing non-fault motor claims end-to-end to maximise recoveries while delivering professional service.

The ideal candidate has strong negotiation skills, solid insurance claims knowledge and meticulous attention to detail. This remote/Home Based position supports a nationwide UK operation with clear SLAs and progression opportunities.

Qualifications

• Prior experience in debt recovery, claims management, or related roles is advantageous.
• Strong negotiation and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Familiarity with insurance policies, terminology, and claim procedures.
• Knowledge of case law and standard practice surrounding ULR and liability is beneficial.
• Proficiency in using relevant software and tools for data management and reporting.
• Adaptability and initiative to adjust to the many factors that make each claim unique.
• Attention to detail and high level of organisational skills.
• Ability to work independently and as part of a team.
• Accountability for own performance and contributing to team success.

Responsibilities

• Take ownership of assigned customer claims, proactively managing the claims while meeting service levels.
• Manage workload and prioritise daily tasks to complete all duties.
• Recover costs incurred by the customer from non-fault accidents, including repairs, total loss, and storage.
• Identify third parties and pursue favourable settlements using knowledge of case law and highway code.
• Evaluate claims for quantum, liability and indemnity to determine best recovery route.
• Communicate with insurers and third-party agents to negotiate settlements.
• Negotiate with third party insurers to maximise recovery and minimise claim life-cycle.
• Maintain records in the sopp+sopp system of all recovery efforts and documentation.
• Record expected and attained recovery for each claim, considering liability and quantum.
• Assess litigation prospects and refer suitable claims to solicitors.
• Advocate for customer interests with strong communication and persuasion.
• Keep customers updated on progress.

Skills

Negotiation skills

Analytical skills

Attention to detail

Insurance claims knowledge

Communication skills

Independent work

Teamwork

Tools

SOPP + SOPP system

Claims management software

Job description

Activate Group is seeking a Motor Recoveries Handler to join its Commercial team. The role focuses on managing non-fault motor claims end-to-end to maximise recoveries while delivering professional service.

The ideal candidate has strong negotiation skills, solid insurance claims knowledge and meticulous attention to detail. This remote/Home Based position supports a nationwide UK operation with clear SLAs and progression opportunities.