Motor Recoveries Claims Specialist

Acorn Insurance Ltd; West Kirby; Presencial; GBP 27.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

35 days holiday (incl. bank holidays)

Mental health support

Hybrid working options

Early access to salary

Career development

Descripción de la vacante

Acorn Insurance Ltd in Liverpool is seeking a Recoveries Customer Service Claims Handler to take end-to-end ownership of non-fault motor insurance claims, applying sound judgement, commercial awareness and effective negotiation to drive the right outcomes.

You will manage claims from start to finish, send liability allegations, assess liability and claim financials, and work with suppliers, solicitors and partners to progress recoveries.

Formación

• Understanding of motor insurance and non-fault processes.
• Knowledge of liability and subrogation.
• Strong negotiation and regulatory awareness.

Responsabilidades

• Manage non-fault repair, recovery, and uninsured loss claims from start to finish.
• Send allegations of liability to third parties and insurers to progress recovery claims.
• Assess liability, indemnity, and claim financials, making accurate and timely decisions.
• Keep files moving by identifying opportunities, managing risks, and avoiding delays.
• Maintain accurate and up-to-date reserves and claim records.
• Make decisions that maximise recoveries and minimise costs.
• Negotiate subrogated outlays and manage aged debt effectively.
• Issue outlay requests and proactively follow up to ensure settlement.
• Process and authorise payments within delegated authority.
• Work closely with suppliers, solicitors, and partners to progress claims.
• Instruct panel solicitors where escalation or litigation is required.
• Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.

Conocimientos

Motor insurance knowledge

Non-fault processes

Liability & subrogation

Negotiation skills

Descripción del empleo

Acorn Insurance Ltd in Liverpool is seeking a Recoveries Customer Service Claims Handler to take end-to-end ownership of non-fault motor insurance claims, applying sound judgement, commercial awareness and effective negotiation to drive the right outcomes.

You will manage claims from start to finish, send liability allegations, assess liability and claim financials, and work with suppliers, solicitors and partners to progress recoveries.