Motor Claims Operations Leader – Data-Driven Excellence

AXA UK; Bolton; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

AXA UK seeks a dynamic Leader to inspire and develop a high-performing team while driving operational excellence in the claims journey. You will shape how AXA delivers fast, accurate, and excellent service to customers in a changing market.

The role emphasizes integration of new technology, data-driven decisions, and robust risk management across AXA Claims and beyond, with a requirement to be away from home for a significant portion of time.

Qualifications

• Motor engineering expertise across repair, total loss and all engineering activities.
• Proven leadership track record in target-driven, fast-paced environments.
• Motor claims expertise, preferably within an engineering function.
• Strong commercial acumen and ability to translate business needs into operational plans.
• Proven change management and continuous improvement capabilities.
• Working knowledge of insurance principles, products, policies and claims procedures.
• Dynamic leadership and people management capabilities.
• Experience developing talent and empowerment across operations.
• Ability to build strong internal and external relationships.
• Excellent report writing, presentation and engagement skills.

Responsibilities

• Drive strategic alignment with AXA's Claims and BU Strategy.
• Balance financial and people resources to deliver results.
• Establish best practice standards in Engineering with internal/external partners.
• Lead, motivate and develop your team and model a goal-focused culture.
• Control claims spend and leakage while delivering customer outcomes.
• Collaborate across claims to implement change initiatives within budget and resources.
• Build a culture of continuous improvement using staff and customer feedback.
• Identify risks and implement robust tracking for improvement plans.

Skills

Motor Engineering Expertise

Leadership

Motor Claims Expertise

Commercial Acumen

Change & Continuous Improvement

Insurance & Compliance Knowledge

Dynamic Leadership

Talent Development

Relationship Building

Excellent Communicator

Job description

AXA UK seeks a dynamic Leader to inspire and develop a high-performing team while driving operational excellence in the claims journey. You will shape how AXA delivers fast, accurate, and excellent service to customers in a changing market.

The role emphasizes integration of new technology, data-driven decisions, and robust risk management across AXA Claims and beyond, with a requirement to be away from home for a significant portion of time.