Global Claims QA & Performance Analyst

AXA XL; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Enhanced family-friendly leave

Diversity & inclusion initiatives

UK Women in Finance Charter

Job summary

AXA XL is seeking a Quality Assurance Consultant for Global Claims in London. You will conduct QA reviews, analyze claims data, and collaborate with claims teams to deliver improved outcomes. The role supports governance and regulatory compliance, with a broad view across the claims function.

You will report to the Claims Quality Assurance Manager and contribute to continuous quality improvement, sharing best practices across the global claims community and building key stakeholder relationships.

Qualifications

• Experience in insurance or reinsurance claims.
• ACII qualification or equivalent professional qualification preferred.
• Strong analytical skills with the ability to interpret data and identify insights.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct quality assurance reviews and thematic assessments across the UK & Lloyd's claims portfolio.
• Identify trends, risks and opportunities for improvement using findings to drive better outcomes.
• Analyze claims data to support decision-making and performance monitoring.
• Partner with claims teams to provide practical feedback and guidance.
• Support regulatory, Lloyd's and internal compliance requirements.

Skills

Insurance claims experience

Analytical skills

Communication skills

Organizational skills

Stakeholder influence

Curiosity and continuous learning

Spanish or French (beneficial)

Education

ACII qualification or equivalent

Tools

Excel

Power BI

Job description

AXA XL is seeking a Quality Assurance Consultant for Global Claims in London. You will conduct QA reviews, analyze claims data, and collaborate with claims teams to deliver improved outcomes. The role supports governance and regulatory compliance, with a broad view across the claims function.

You will report to the Claims Quality Assurance Manager and contribute to continuous quality improvement, sharing best practices across the global claims community and building key stakeholder relationships.