Motor Claims Intervention Handler

Ips Group; Lancashire; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Private medical cover

Life insurance

Pension support

Discretionary bonus

Job summary

Ips Group in Manchester is seeking a Motor Claims Intervention Handler to join a growing claims team. You will contact non-fault third parties after motor incidents, offering repair solutions and support before credit hire or solicitors are involved.

The role is 40 hours per week and hybrid after probation. The role requires experience in motor claims, FNOL, and intervention, with strong negotiation and communication skills to manage liability and costs while delivering great customer outcomes.

Qualifications

• Experience in motor claims handling and related processes.
• Familiarity with FNOL, third party claims, and intervention activities.

Responsibilities

• Contact non-fault third parties after motor incidents to arrange repairs and support.
• Review new claims, assess liability, and negotiate with third parties to reduce costs.
• Collaborate with repairers, engineers and suppliers to ensure efficient claim handling.

Skills

Motor claims

FNOL

Intervention

Credit hire

Negotiation

Communication

Job description

Motor Claims Intervention Handler

Location: Manchester City Centre (office-based during probation)
Salary: £31,000 - £33,000 + 10% Discretionary Bonus
Working Hours: 40 hours per week

IPS Group is working with a fast-growing InsurTech that is continuing to expand its UK claims operation. Due to ongoing growth, they're looking to appoint a Motor Claims Intervention Handler to join their newly established claims team in Manchester.

The Role

You'll be responsible for contacting non-fault third parties immediately following a motor incident, offering repair solutions, replacement vehicles and other support services before involvement from credit hire companies or solicitors. Working in a fast-paced environment, you'll review newly reported claims, assess liability and negotiate directly with third parties to deliver positive customer outcomes whilst helping to reduce overall claims costs. You'll work closely with repairers, engineers and suppliers, ensuring claims are managed efficiently and customers receive the right support from the outset.

About You

You'll have previous experience within Motor Claims, ideally within FNOL, Third Party Claims, Intervention or Credit Hire. You'll be confident speaking with customers over the phone, building rapport quickly and influencing positive outcomes.

You'll also have:

• A good understanding of motor liability and claims handling principles
• Knowledge of credit hire and cost mitigation
• Strong communication and negotiation skills
• The ability to work effectively in a fast-paced environment
• A proactive and customer-focused approach

What\'s in it for You?

With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you'll be well rewarded for your contribution, alongside a range of additional benefits. The role is hybrid following probation, with four days per week in the office.
This is a fantastic opportunity to join a growing InsurTech business at an exciting stage of its development, offering genuine opportunities for future progression as the claims operation continues to expand.

If you're interested in finding out more, please get in touch.

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