Motor Claims Handler

Stocalfe Response Limited.; Warrington; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Stocalfe Response is seeking a Motor Claims Handler in Warrington for a full-time hybrid role with partial home working. You will manage motor claims end-to-end, liaising with clients, insurers, and third parties to ensure efficient processing.

Key tasks include gathering information, assessing claims, negotiating settlements, and delivering excellent customer service throughout the process. Experience in claims handling and insurance practices is essential.

Qualifications

• Experience in claims handling and claims management.
• Knowledge of claims processes and insurance practices.
• Strong communication skills with clients and stakeholders.
• Attention to detail and ability to manage multiple claims.

Responsibilities

• Gather information and document claim details.
• Assess and evaluate motor claims for validity and liability.
• Negotiate settlements with clients, insurers and third parties.
• Provide exceptional customer service throughout the claims process.

Skills

Claims handling

Insurance knowledge

Communication

Multitasking

Customer service

Claims systems

Tools

Claims management software

Job description

Stocalfe Response is a premier provider of comprehensive accident management services, specializing in credit hire and intervention hire for motorists involved in road traffic accidents. With extensive experience in logistics and the motor industry, we prioritize customer satisfaction by offering seamless solutions tailored to individual needs. Our nationwide network ensures the efficient handling of accident claims, including recovery, replacement vehicle arrangements, and vehicle repairs.

The dedicated team at Stocalfe Response is committed to delivering a hassle-free experience and helping clients quickly return to the road after an accident.

Role Description

This is a full-time hybrid role for a Motor Claims Handler based in Warrington, with the flexibility to work partially from home.

The Motor Claims Handler will be responsible for managing motor claims from initiation to resolution, liaising with clients, insurers, and third parties to ensure efficient claim processing.

Key tasks include gathering information, assessing claims, negotiating settlements, and providing exceptional customer service throughout the claims process.

Qualifications

• Claims Handling and Claims Management experience
• Knowledge of Claims processes and insurance industry practices
• Strong Communication skills for interacting with clients and stakeholders
• Attention to detail and ability to effectively manage multiple claims simultaneously
• Proficiency using claims management systems and software
• Problem-solving skills and a customer-focused approach
• Previous experience in a similar role is advantageous