Motor Claims Handler

The Abbey; Stoke-on-Trent; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Death in service

Enhanced maternity/paternity

Excellent holidays

Health care plans

Continuous development

Discounts on social

Job summary

The Abbey is seeking an experienced Motor Claims Handler in the Stoke-on-Trent area. You will manage a diverse portfolio of motor claims, liaising with customers, insurers, and third parties while handling straightforward and complex cases with independence.

The role offers professional development, exposure to fraud and recoveries, and a supportive team environment with excellent benefits. A drive for quality service and data accuracy is essential.

Qualifications

• Experience in motor insurance claims handling.
• Ability to manage a varied caseload independently.
• Strong customer service and complaint resolution skills.
• Knowledge of fraud indicators and recoveries.
• Good IT skills across multiple systems.
• Able to maintain confidentiality and data protection.

Responsibilities

• Managing a varied caseload of motor claims.
• Investigating liability, resolving disputes, and settling claims effectively.
• Providing excellent customer service to clients and policyholders.
• Identifying fraud indicators and recovery opportunities.
• Managing complaints professionally and in line with guidelines.
• Collaborating with internal and external partners.
• Ensuring accurate, timely progression of all claims.
• Completing mandatory compliance and internal training modules.
• Potential involvement in credit hire and personal injury claims.

Skills

Motor claims handling

Motor liability knowledge

Customer service

Fraud awareness

Caseload management

Communication

Education

Cert CII (desirable)

Job description

Job DescriptionMotor Claims Handler Newcastle under Lyme Permanent Monday Friday between 8.30 - 6pm (37.5 hours) £24,784.50 per annum + Excellent benefits.

Are you an experienced Motor Claims Handler looking for a role with autonomy, variety, and the chance to deepen your knowledge of insurance risks? We're recruiting on behalf of a respected insurance organisation that is expanding its specialist motor claims function with two new positions.This is an excellent opportunity for someone with strong motor claims experience who enjoys managing their own caseload while delivering exceptional customer service.

Details:As a Motor Claims Handler, you will manage a diverse portfolio of motor claims, including first-party, third-party, and property damage. You will work independently while being supported by a wider team, ensuring each claim progresses smoothly and efficiently.You'll liaise with customers, insurers, accident management companies, and other key stakeholders, taking ownership of
both straightforward and more complex cases, including disputes, recoveries, and potential fraud referrals.This role also offers the opportunity to broaden your expertise through training, qualifications, and exposure to specialist insurance claims.

Key Responsibilities

• Managing a varied caseload of motor claims
• Investigating liability, resolving disputes, and settling claims effectively
• Providing excellent customer service to clients and policyholders
• Identifying fraud indicators and recovery opportunities
• Managing complaints professionally and in line with guidelines
• Collaborating with internal and external partners
• Ensuring accurate, timely progression of all claims
• Completing mandatory compliance and internal training modules
• Potential involvement in credit hire and personal injury claims

What We're Looking For

• Previous experience in motor insurance claims handling
• Strong understanding of motor liability
• Experience in customer service and complaint resolution
• Knowledge of fraud, recoveries, and claims leakage
• Ability to manage a caseload independently
• Strong communication and organisational skills
• Good IT skills and the ability to work across multiple systems
• Ability to remain focused and productive during high-volume periods
• Ability to maintain confidentiality and adhere to data protection standards

Desirable

• Cert CII (or working towards it)
• UK driving licence
• Experience in process improvement

Working Environment & DevelopmentThis employer is committed to professional development, offering structured one-to-ones, career progression opportunities, and support toward industry qualifications (including Cert CII).The team culture is customer-focused, positive, and collaborative - ideal for someone who enjoys contributing ideas, learning new skills, and working in a supportive environment.

Excellent benefits such as

• Death in service
• Enhanced maternity/paternity
• Excellent holidays including beach days!
• Health care plans
• Continuous development
• Discounts on social