Motor Claims Handler

Dash Claims; Stevenston; On-site; GBP 20,000 - 28,000; Full time

Job summary

Dash Claims in Stevenston is seeking a Motor Claims Handler for a full-time on-site position. You will take incident reports, verify information from drivers, third parties, and insurers, and set up claim files in internal systems.

You will coordinate repairs, arrange replacement vehicles, and liaise with garages and insurers to ensure smooth progression while maintaining clear communication with customers throughout the process.

Qualifications

• Experience in motor claims handling, insurance, or accident management with strong customer service and communication abilities.
• Proficiency in using case management systems and general computer applications with accurate data entry and record-keeping skills.
• Ability to assess claim information, apply policy and legal principles, and make sound, timely decisions.
• Strong organisational and time management skills to handle multiple claims and deadlines in a fast-paced environment.
• Attention to detail and a methodical approach to verifying information, documentation, and compliance requirements.
• Collaborative working style, able to build effective relationships with customers, colleagues, garages, hire providers, and insurers.
• Previous experience in motor insurance or fleet management is beneficial; knowledge of UK motor claims processes is an advantage.
• Education to secondary level or above; further qualifications in insurance, business, or related fields are desirable but not essential.

Responsibilities

• Take detailed incident reports and gather information from drivers, third parties, and insurers.
• Set up claim files in internal systems.
• Coordinate repairs and arrange replacement vehicles.
• Liaise with garages, hire providers, and insurers to ensure efficient claim progression.
• Provide clear, supportive communication to customers and keep them updated on claim status.
• Elevate complex or disputed cases as needed.
• Maintain accurate records and follow company procedures.
• Contribute to continuous improvements in claims handling processes.

Skills

Customer service

Communication

Data entry

Time management

Organisational skills

Attention to detail

Collaboration

Education

Secondary education or higher

Tools

Case management systems

General computer applications

Job description

Company Description

Dash Claims is a specialist Non-fault motor accident claims company focused on taking the stress out of road traffic incidents for individual drivers, businesses, and fleets. The team delivers end-to-end accident management, including bespoke fleet solutions that help minimize downtime and costs. Services are structured to protect customers financially, with repairs charged directly to the at-fault driver’s insurer, no excess to pay, and protection of the no-claims bonus. Dash Claims provides nationwide replacement vehicles, including over 4,000 options across the UK, and offers expert support for driving instructors and dual control vehicles. Together with its sister company, which operates and manages large dual control fleets across the UK, Dash Claims is a leading accident management partner for the driving school industry.

Role Description

The Motor Claims Handler will manage motor accident claims from first notification of loss through to settlement in a full-time, on-site role based in Stevenston. Day-to-day responsibilities include taking detailed incident reports, gathering and verifying information from drivers, third parties, and insurers, and setting up claim files in internal systems. The role involves coordinating repairs, arranging replacement vehicles, and liaising with garages, hire providers, and insurance companies to ensure efficient and compliant claim progression. The Motor Claims Handler will provide clear, supportive communication to customers, keep them updated on claim status, and elevate complex or disputed cases as needed. This position also includes maintaining accurate records, following company procedures, and contributing to continuous improvements in claims handling processes.

Qualifications

• Experience in motor claims handling, insurance, or accident management, with strong customer service and communication abilities.
• Proficiency in using case management systems and general computer applications, with accurate data entry and record-keeping skills.
• Ability to assess claim information, apply policy and legal principles, and make sound, timely decisions.
• Strong organisational and time management skills, with the capacity to handle multiple claims and deadlines in a fast-paced environment.
• Attention to detail and a methodical approach to verifying information, documentation, and compliance requirements.
• Collaborative working style, able to build effective relationships with customers, colleagues, garages, hire providers, and insurers.
• Previous experience in motor insurance or fleet management is beneficial; knowledge of UK motor claims processes is an advantage.
• Education to secondary level or above; further qualifications in insurance, business, or related fields are desirable but not essential.