Complex Motor Claims Handler

TN United Kingdom; Croydon; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a leading insurance firm for a Complex Motor Claims Handler. In this role, you will be at the forefront of claims management, providing a customer-focused service while navigating the complexities of motor claims. You will work closely with clients, brokers, and internal teams, ensuring compliance with legal standards and delivering exceptional service. This position offers a dynamic environment where your proactive approach will be valued, and your contributions will directly impact the success of the claims department. If you're ready to elevate your career in a supportive and innovative team, we want to hear from you!

Benefits

Comprehensive Benefits Package

Professional Development Opportunities

Collaborative Work Environment

Health and Wellbeing Programs

Qualifications

• Experience in handling third party motor claims including personal injury and property damage.
• Understanding of end-to-end claims procedures and relevant systems.

Responsibilities

• Manage court documents and engage with internal teams and external agents.
• Handle and investigate claims within authority limits according to company standards.

Skills

Third Party Motor Claims Handling

Personal Injury Claims

Property Damage Claims

Legal Liability Assessment

Effective Communication

Claims Procedures Knowledge

Fraud Detection

Tools

MOJ Portal

OIC Portal

Job description

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Join us as a Complex Motor Claims Handler to grow your career at the forefront of claims insurance.

Make your mark in claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

We are seeking a pro-active and results driven individual who is eager to embark on a career within Motor Claims. The successful candidate will actively support the department in providing a customer focused, cost-efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value, whilst operating within a regulatory framework.

The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

Some of the key responsibilities include:

• Managing newly advised court documents and engaging with internal teams, Third Party Agents (TPAs) and panel lawyers to ensure the appropriate steps are being taken on these matters
• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Oversight of the Incoming Court Documents process – ensuring records/registers are kept up to date and case actions are chased in a timely manner.
• Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.

What you’ll need to succeed

• Experience in handling third party motor claims including personal injury claims, third party property damage and credit hire claims desirable.
• Understanding of end-to-end claims procedures along with knowledge using claims systems including MOJ & OIC portals.
• Confident & effective communicator with the skills and ability to solicit the required information necessary to make an informed decision on a case/scenario and the ability to convey that message/a range of information both verbally and in writing.
• Detailed working knowledge of the legal and regulatory environment within which such claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

Join us as a Complex Motor Claims Handler to grow your career at the forefront of claims insurance.

Make your mark in claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

We are seeking a pro-active and results driven individual who is eager to embark on a career within Motor Claims. The successful candidate will actively support the department in providing a customer focused, cost-efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value, whilst operating within a regulatory framework.

The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

Some of the key responsibilities include:

• Managing newly advised court documents and engaging with internal teams, Third Party Agents (TPAs) and panel lawyers to ensure the appropriate steps are being taken on these matters
• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Oversight of the Incoming Court Documents process – ensuring records/registers are kept up to date and case actions are chased in a timely manner.
• Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.

What you’ll need to succeed

• Experience in handling third party motor claims including personal injury claims, third party property damage and credit hire claims desirable.
• Understanding of end-to-end claims procedures along with knowledge using claims systems including MOJ & OIC portals.
• Confident & effective communicator with the skills and ability to solicit the required information necessary to make an informed decision on a case/scenario and the ability to convey that message/a range of information both verbally and in writing.
• Detailed working knowledge of the legal and regulatory environment within which such claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CL - ClaimsAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd