Motor Claims Handler

Davies Group; Scotland; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Rewards Platform

Generous holiday

Professional growth

Pension scheme

Wellbeing programme

Flexible working

Dress for your day

Cycle to work

Résumé du poste

Davies Group is seeking a Motor Claims Handler to join our Casualty team in the United Kingdom. The role focuses on delivering a proactive, quality 360 claims service for key clients, with comprehensive training even for those without prior industry experience. You will manage claims from start to finish within insurer guidelines.

Candidates must hold British nationality; the role offers extensive Davies benefits, training opportunities, and a clear career development path.

Qualifications

• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies desirable.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Good communications skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.

Responsabilités

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate all liability claims either from the desk or by instructing loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with all legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.
• Provide referral support to less experienced colleagues.

Connaissances

Policy wording

Insurance knowledge

Injury claim valuation

Civil Procedure Rules

Excellent customer service

Strong IT skills

Planning & organisation

Team collaboration

Description du poste

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Exclusive Rewards Platform - Enjoy discounts at over 800 retailers.

• Generous Holiday Allowance - Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth - Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Our Opportunity:

Davies are looking to recruit an experienced Motor Claims Handler to join our growing Casualty team. The Claims Handler Role will be part of the team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.

What will your day look like:

• Establish if cover is in place for the claim
• Record all claims on the digital claims handling system
• Investigate all liability claims either from the desk or by instructing loss adjusters
• Make the decision on liability
• Negotiate settlement of the claim
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Knowledge and Abilities:

• Experience of policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan