Motor Claims Handler

Verisk; Norwich; Hybrid; GBP 21,600 - 27,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Hybrid working

Pension scheme

Annual awards night

Learning & development resources

Job summary

Verisk Analytics is seeking a claims administrator to proactively manage vehicle damage claims arising from accidents. You will strive to reduce hire periods by meeting tight deadlines and returning claimants to pre-accident status efficiently.

The role involves liaising with engineers, brokers, policyholders and third parties to review liability while ensuring customers do not incur unnecessary costs. Hybrid working is available after competency is reached.

Qualifications

• Strong attention to detail and accuracy in handling claims.
• Proactive, organised and effective time management to meet deadlines.
• Clear written and verbal communication, with good empathy.
• Active listening and empathy when managing calls or inquiries.
• Decisive, reasoned decision-making in claim scenarios.
• Enthusiastic, target-driven approach working solo and in a team.
• Willingness to learn and ask questions to support development.
• Computer literate and comfortable using standard office software.

Responsibilities

• Proactively manage the vehicle damage claim arising from the accident.
• Reduce hire periods by meeting tight deadlines to restore claimant to pre-accident position.
• Ensure customers do not incur unnecessary costs and review circumstances.
• Liaise with engineers, brokers, policy holders and third parties via phone and email to review liability.

Skills

Attention to detail

Time management

Communication skills

Active listening

Decisive decision-making

Teamwork

Willingness to learn

Computer literacy

Job description

Responsibilities

• Proactively manage the claim regarding vehicle damage sustained from the accident.
• Reduce hire periods by monitoring and working to tight deadlines to return claimant to pre‑accident position quickly and efficiently.
• Ensure our customer does not incur unnecessary additional costs.
• Liaise with engineers, brokers, policy holders, third‑party companies and/or garages via phone and occasionally via email or letter to review accident circumstances and investigate liability.

Qualifications

• Strong attention to detail.
• Proactive, organised and effective time management.
• Diligent written and verbal communication skills.
• Active listening and empathy while managing calls.
• Decisive decision‑making.
• Enthusiastic, determined and target‑driven to achieve results individually and as part of a team.
• Willingness to learn and ask questions to support own development.
• Computer literate.

Benefits

• 25 days holiday plus Bank Holidays and Wellbeing time.
• Option to buy/sell holiday.
• Monday‑Friday working week.
• Hybrid working (once reached competency).
• Smart casual dress code.
• Pension scheme.
• Progression opportunities.
• Annual awards night.
• Charity fundraising events (in office).
• Annual performance‑related salary review.
• Access to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams.
• Free yearly eye test.
• Group life assurance & income protection.
• Private medical insurance (optional).
• Employee assistance program (EAP).
• Volunteers Week.

Additional Flexible Benefits (Optional)

• Cycle to work scheme.
• Critical illness insurance.
• Dental insurance.
• Health screening.
• Travel insurance.
• Home technology.
• Share save scheme.
• Give as you earn.

Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Commission: No

Minimum Salary: 21,600

Maximum Salary: 27,000