Third-Party Capture Claims Handler

Maplecroft; Norwich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Private medical insurance

Employee assistance program (EAP)

Learning and development resources

Job summary

Verisk is hiring a Third-Party Capture Motor Claims Handler in Norwich, hybrid work arrangement. You will contact claimants involved in accidents with our policyholders, convert them to use our services, and organize vehicle repairs or replacement options.

The role emphasizes high-quality case management and proactive customer engagement. Ideal candidates communicate clearly, can upsell services, and manage multiple tasks under deadlines.

Qualifications

• Strong verbal and written communication skills, handling calls and emails.
• Upsell company services and manage objections effectively.
• Ability to prioritise workload, manage time, and meet deadlines in a fast-paced environment.
• Proactive, enthusiastic, and target-driven with a collaborative mindset.
• Experience in motor insurance or credit hire is desirable but not required.

Responsibilities

• Case management to meet monthly targets, individually and with the team.
• Maintain high quality and compliance for audits.
• Deliver professional customer service to internal and external clients.
• Handle inbound/outbound calls and emails with relevant parties.
• Coordinate with supply chain to initiate claims processes.
• Upsell Verisk services to prevent clients using other providers.

Skills

Verbal and written communication

Upselling

Time management

Prioritisation

Teamwork

Customer service

Job description

Job Info

• Job Identification 4502
• Job Category Claims
• Posting Date 07/28/2026, 08:41 PM
• Job Schedule Full time
• Locations Reed House, Norwich, Norfolk, NR7 0WF, GB (Hybrid)
• Short Term Incentive No
• Long Term Incentive No
• Commission No
• Work Arrangement Hybrid
• Minimum Salary 24,000
• Maximum Salary 30,000
• Division Claims Solutions
• Disclaimer Annualized base pay may vary depending on geographic location, job-related knowledge, skills, and experience

Job Description

We are looking for a Third-Party Capture Motor Claims Handler to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.

As a Third-Party Capture Motor Claims Handler, your purpose will be to contact Claimants who have been involved in an accident with our policyholder and convert them in to accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing for a replacement vehicle to be supplied and/or offering cash alternatives.

Responsibilities

As a Third-Party Capture claims handler, your responsibilities will include:

• Case Management: Work through your team’s case load efficiently to achieve monthly targets, both individually and collaboratively.
• Quality Assurance: Maintain a high standard of accuracy and compliance to meet internal and external audit requirements.
• Customer Service: Deliver professional standards of service to internal and external customers.
• Communication: Handle inbound and outbound calls and correspond with all relevant parties via telephone or email.
• Supply Chain Coordination: Instruct the relevant supply chain to contact the claimant and initiate the claim process.
• Commercial Awareness: Upsell company services to prevent claimants from using alternative providers.

Qualifications

• Previous experience within motor insurance or credit hire would be desirable, but not required
• Strong verbal and written communication for handling calls and email correspondence
• Skilled in upselling services and handling objections
• Ability to prioritise workload, manage time effectively, and work under pressure in a fast-paced environment
• Proactively prioritise tasks to ensure deadlines are met
• Enthusiastic, determined and target driven to achieve results individually and as part of a team
• Willingness to learn and ask questions to support in own development

What we offer:

• 25 days holiday plus Bank Holidays and Wellbeing time. Plus, an option to buy and sell holiday.
• Smart casual dress code and a modern office environment with hassle-free parking and excellent accessibility by public transport
• Pension Scheme
• Annual UK Awards Night and Charity fundraising events
• Progression opportunities, plus access to learning and development resources; including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
• Free yearly eye test and discount on new frames and lenses
• Group Life Assurance & Income Protection
• Private Medical Insurance (optional)
• Employee Assistance Program (EAP)
• Optional flexible benefits (at a cost to you): cycle to work scheme, critical illness insurance, dental insurance, health screening, travel insurance, home technology, share save scheme and give as you earn

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets.Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses : Learn about the diverse industries we serve - from insurance and energy to financial services and beyond.

Life at Verisk : Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.