Motor Claims Handler

Acorn Insurance Ltd; Liverpool; Hybrid; GBP 28,747 - 38,160; Full time

Benefits offered by this job

35 days' holiday

24/7 mental health support

Growth opportunities

Flexible benefits

Hybrid working options

Recognition awards

Job summary

Acorn Insurance Ltd in Liverpool is seeking a Motor Claims Handler to join the Fleet and Specialist product team. You will pro-actively manage a portfolio of Fleet and Specialist motor claims from start through settlement, covering Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third‑party Personal Injury.

You will provide exceptional service and relationship management to our Fleet customers, with duties spanning liability assessment, indemnity decisions, diary

Qualifications

• Persuasive, strong and confident communicator with ability to manage relationships.
• Ability to use own initiative to explore all options to achieve the best outcome.
• Motivated self-starter.
• Ability to work as part of a team.
• Ability to work in a culture of openness, trust, and respect.
• Strong organisational skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
• Experience of handling injury claims outside of the low-value personal injury claims portal.

Responsibilities

• Validate all claims for indemnity and fraud.
• Assess liability including communication of our decision.
• Contact all potential claimants or representatives promptly to establish our exposure and keep the claim file up-to-date.
• Accurate quantum assessment of claims presented using the relevant tools available.
• Identify cases where intervening on vehicle losses will reduce our overall exposure by utilizing our specialist in-house motor engineers.
• Ensure indemnity spend is minimized by commercial decision making.
• Proactive diary management to monitor and progress cases.
• Application and investigation to ensure accurate reserves in line with company guidelines.
• Accountability for own performance against set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Assist with coaching and mentoring of less experienced handlers.
• Any other ad-hoc tasks as the needs of the business dictate.

Skills

Persuasive communicator

Relationship management

Initiative

Team player

Open culture

Organisational skills

Analytical decision making

PI/credit hire experience

Injury claims experience

Job description

Job Title

Motor Claims Handler

Location

Liverpool with hybrid working

Salary

Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly

Job Type

Full Time, Permanent

Working Hours

Monday to Friday 9:00am - 5:30pm, 37.5 hours per week

Overview

We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro‑actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third‑party Personal Injury claims (Portal and Non‑Portal). You will be providing an exceptional level of service and relationship management to our Fleet customers.

Responsibilities

• Validate all claims for indemnity and fraud.
• Assess liability including communication of our decision.
• Contact all potential claimants or representatives promptly to establish our exposure and keep the claim file up‑to‑date.
• Accurate quantum assessment of claims presented using the relevant tools available.
• Identify cases where intervening on vehicle losses will reduce our overall exposure by utilizing our specialist in‑house motor engineers.
• Ensure indemnity spend is minimized by commercial decision making.
• Proactive diary management to monitor and progress cases.
• Application and investigation to ensure accurate reserves in line with company guidelines.
• Accountability for own performance against set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Assist with coaching and mentoring of less experienced handlers.
• Any other ad‑hoc tasks as the needs of the business dictate.

Qualifications

• Persuasive, strong and confident communicator with ability to manage relationships.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Motivated self‑starter.
• Ability to work as part of a team.
• Ability to work in a culture of openness, trust, and respect.
• Strong organisational skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre‑Action Protocol, Civil Procedure Rules & hourly rate costs.
• Experience of handling injury claims outside of the low‑value personal injury claims portal.

Benefits

• 35 days' holiday (including bank holidays) with additional buy/sell options.
• 24/7 mental health support & free counselling available.
• Growth opportunities through career fairs, leadership programmes, and learning on the go.
• Flexible benefits, including early access to salary via our internal platform.
• Hybrid working options to support work‑life balance and individual needs.
• Recognition awards, social events and more.

Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we are not able to offer visa sponsorship.