Trainee Motor Claims Handler

Verisk; Norwich; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Hybrid working

Learning resources

Job summary

Verisk is seeking a Motor Claims Handler in Norwich to proactively manage vehicle claims, focusing on minimizing hire periods and ensuring the claimant is returned to pre-accident position quickly and cost-effectively.

You will liaise with engineers, brokers, policy holders and third parties by phone or email, work in a hybrid environment, and enjoy benefits such as 25 days holiday, pension, and access to learning resources.

Qualifications

• Must liaise with engineers, brokers, policy holders, and third parties to review accident circumstances
• Proactively manage claims to minimize hire periods and costs
• Demonstrate active listening and empathy on calls
• Maintain strong time management and organisation
• Be willing to learn and develop skills

Skills

Strong attention to detail

Proactive

Organised

Active listening

Empathy

Target driven

Teamwork

Willingness to learn

Tools

Computer literate

Job description

• Locations Reed House, Norwich, Norfolk, NR7 0WF, GB
• Short Term Incentive No
• Long Term Incentive No
• Commission No
• Work Arrangement Hybrid
• Minimum Salary 21,000
• Maximum Salary 27,000
• Division Claims Solutions
• Disclaimer Annualized base pay may vary depending on geographic location, job-related knowledge, skills, and experience

Job Description

As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.

You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.

• Strong attention to detail
• Proactive, organised and effective time management
• Active listening and empathy managing calls
• Enthusiastic, determined and target driven to achieve results individually and as part of a team
• Willingness to learn and ask questions to support in own development
• Computer Literate

Core Benefits

• 25 days holiday plus Bank Holidays and Wellbeing time
• Option to buy/sell holiday

Monday-Friday working week

Hybrid working (once reached competency)

Smart casual dress code

Pension Scheme

Progression opportunities

Annual Awards Night

Charity fundraising events (in office)

Annual performance related salary review

Access to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams

Free yearly eye test

Group Life Assurance & Income Protection

Private Medical Insurance (optional)

Employee Assistance Program (EAP)

The opportunity to opt into the following flexible benefits (at a cost to you):

Cycle to work scheme

Critical illness insurance

Health screening

Travel insurance

Home technology

Share save scheme

Give as you earn

Responsibilities

TBD

Qualifications

TBD

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets.Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses : Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk : Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.