Motor Claims Handler

Xpert Recruitment Solutions Limited; Greater London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Death in service

Enhanced maternity/paternity

Excellent holidays

Health care plans

Continuous development

Job summary

Xpert Recruitment Solutions Limited is recruiting for an experienced Motor Claims Handler to join a respected insurance organisation in Newcastle-under-Lyme on a permanent basis. You will manage your own caseload, investigate liability, settle claims, and deliver exceptional customer service within a supportive team.

This role offers autonomy, opportunities for progression, and a benefits package, with focus on fraud indicators, recoveries, and compliance to enhance insurance knowledge.

Qualifications

• Experience in motor insurance claims handling.
• Strong understanding of motor liability.
• Experience in customer service and complaint resolution.
• Knowledge of fraud, recoveries and claims leakage.
• Ability to manage a caseload independently.
• Excellent communication and organisational skills.
• Good IT skills and ability to work across systems.

Responsibilities

• Manage a varied caseload of motor claims.
• Investigate liability, resolve disputes, and settle claims.
• Provide excellent customer service to clients and policyholders.
• Identify fraud indicators and recovery opportunities.
• Handle complaints professionally and in line with guidelines.
• Collaborate with internal and external partners.
• Ensure accurate and timely progression of all claims.
• Complete mandatory compliance and training modules.
• Possibly handle credit hire and personal injury claims.

Skills

Motor claims handling

Motor liability

Customer service

Complaint resolution

Fraud awareness

Caseload management

Data protection

Education

Cert CII (or working towards it)

Tools

Multiple claims systems

IT literacy

Job description

Motor Claims HandlerNewcastle under LymePermanentMonday Friday between 8.30 – 6pm (37.5 hours)£26,000 - £28,000per annum + Excellent benefits. Are you an experienced Motor Claims Handler looking for a role with autonomy, variety, and the chance to deepen your knowledge of insurance risks? We're recruiting on behalf of a respected insurance organisation that is expanding its specialist motor claims function with two new positions.This is an excellent opportunity for someone with strong motor claims experience who enjoys managing their own caseload while delivering exceptional customer service.

Key Responsibilities

• Managing a varied caseload of motor claims
• Investigating liability, resolving disputes, and settling claims effectively
• Providing excellent customer service to clients and policyholders
• Identifying fraud indicators and recovery opportunities
• Managing complaints professionally and in line with guidelines
• Collaborating with internal and external partners
• Ensuring accurate, timely progression of all claims
• Completing mandatory compliance and internal training modules
• Potential involvement in credit hire and personal injury claims

What We’re Looking ForEssential

• Previous experience in motor insurance claims handling
• Strong understanding of motor liability
• Experience in customer service and complaint resolution
• Knowledge of fraud, recoveries, and claims leakage
• Ability to manage a caseload independently
• Strong communication and organisational skills
• Good IT skills and the ability to work across multiple systems
• Ability to remain focused and productive during high-volume periods
• Ability to maintain confidentiality and adhere to data protection standards

Desirable

• Cert CII (or working towards it)
• UK driving licence
• Experience in process improvement

Working Environment & Development

This employer is committed to professional development, offering structured one-to-ones, career progression opportunities, and support toward industry qualifications (including Cert CII).The team culture is customer-focused, positive, and collaborative - ideal for someone who enjoys contributing ideas, learning new skills, and working in a supportive environment.

Excellent benefits such as

• Death in service
• Enhanced maternity/paternity
• Excellent holidays including beach days!
• Health care plans
• Continuous development
• Discounts on social activities and many, many more.