Motor Claims Handler

Aviva; Glasgow; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Motor Claims Handler to join their dynamic team. This role offers a unique opportunity to support customers through their motor claims journey, ensuring a smooth and efficient process. You'll be at the forefront of customer service, handling various tasks from taking the First Notification of Loss to assisting with vehicle repairs. With a focus on delivering exceptional service and the ability to multitask in a fast-paced environment, this position promises a rewarding career path with numerous benefits. Join a company that values flexibility and inclusivity, and make a genuine difference in customers' lives.

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Ability to thrive in a fast-paced environment with strong customer service skills.
• Proficiency in digital tasks and strong I.T skills essential for the role.

Responsibilities

• Support customers through the motor claims process, ensuring minimal inconvenience.
• Handle tasks such as taking claims, providing updates, and reviewing complex cases.

Skills

Customer Service

Multi-tasking

Teamwork

Digital Skills

I.T Skills

Tools

Microsoft Outlook

Microsoft Word

Job description

Motor Claims Handler – Starting salary between £25,100 to £28,500 (depending on hours, skills and experience) plus additional benefits

Our standard full time contracts are for 35 hours per week (with options for part time working).

Due to continued growth in this area of the business, we have some exciting opportunities available in our Personal Lines Motor Claims Team.

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6.15pm (Monday – Friday).

A bit about the job

Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs. You may join our specialist Liability team, reviewing complex cases to determine who is at fault for an accident, or our Overseas team helping customers who have had an accident abroad.

Across all of our Personal Lines claims teams, you need to work proactively to ensure we minimise the inconvenience to our customers' daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, in a heavily telephony based role, and be comfortable making quick decisions to get the right outcome for our customers.

Skills and experience we’re looking for:

• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.

• Team player mentality, with a willingness to learn and help others out.

• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.

• Embrace and support change, matched with the ability to share ideas and suggestions to improve our customers’ journey.

• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

What you’ll get for this role

• Starting salary between £25,100 and £28,500 based on a 35 hour week (depending on location, skills, experience, and qualifications).

• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work.

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.

• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.

Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Viktoria David-Vida on [e-mail].