Motor Claims FNOL Specialist | Customer Service & Progress

Confidential; Wilmslow; Sur place; GBP 25 000 - 27 000; Plein temps

Avantages offerts par ce poste

22 days annual leave + Bank Holidays

Overtime paid at 1.5x

Saturday work every six weeks at 1.5x

Company pension

Ongoing training and development

Supportive and friendly team

Career progression

Résumé du poste

MPJ Recruitment is recruiting a FNOL Motor Claims Handler in Wilmslow. You will be the first point of contact after a motor incident, gathering information, guiding claim progression and delivering excellent customer service.

Ideal candidates have claims, insurance, or customer service experience, strong communication skills and meticulous attention to detail. The role is office-based with standard working hours and clear progression opportunities.

Qualifications

• Previous FNOL, motor claims or insurance experience is advantageous.
• Strong telephone and customer service skills are essential.
• Excellent attention to detail and accuracy are required.
• Able to manage workloads in a fast-paced environment and stay organised.

Responsabilités

• Take incoming claims and accurately record incident details.
• Handle First Notification of Loss (FNOL) calls.
• Manage claims from initial notification through to the next stage.
• Liaise with customers, insurers, repairers and third‑party representatives.
• Update internal systems with accurate claim information.
• Provide clear and professional communication throughout the customer journey.
• Ensure all regulatory and company procedures are followed.
• Deliver outstanding customer service at every stage of the claim.

Connaissances

FNOL experience

Telephone skills

Attention to detail

Communication skills

Customer service mindset

Description du poste

MPJ Recruitment is recruiting a FNOL Motor Claims Handler in Wilmslow. You will be the first point of contact after a motor incident, gathering information, guiding claim progression and delivering excellent customer service.

Ideal candidates have claims, insurance, or customer service experience, strong communication skills and meticulous attention to detail. The role is office-based with standard working hours and clear progression opportunities.